Business Analyst

Burke & Herbert Bank & Trust • Moorefield, WV

78d

About The Position

The Business Analyst plays a critical role in analyzing and optimizing business processes, systems, and operations. Collaborating with others, the analyst will identify areas for improvement to enhance efficiency and effectiveness. This role includes designing, documenting, and optimizing workflows, operational reports, and operational dashboards that align with organizational goals. The Business Analyst ensures processes are streamlined and that workflows are clear, efficient, and documented, supporting data-driven decision-making. In addition, the analyst will assist with new operational software applications. A key part of this role is to ensure that workflows, operational reports, and operational dashboards meet business needs and are aligned with company objectives.

Requirements

• Bachelor’s degree in management information system, computer science, or a related field (or equivalent related experience).
• Proficiency in Microsoft Office Suite and experience with data analysis tools (e.g. Python, Power BI) and workflow writing software (e.g., Enterprise Workflow).

Nice To Haves

• 2-3 years of experience in business analysis, process improvement, or a similar role.
• Proven experience in a banking environment, with knowledge of banking processes, systems, and regulations.
• Hands-on experience with process mapping, business analysis, and workflow optimization.

Responsibilities

• Work with stakeholders to capture, map, and document current business processes and identify areas that require improvement or new process design.
• Continuously analyze workflows, identify inefficiencies, and propose actionable recommendations to streamline operations, reduce costs, and enhance productivity.
• Design, document, and optimize workflows based on stakeholder needs, operational goals, and system requirements.
• Ensure workflows are easy to understand, structured for efficiency, and aligned with best practices.
• Monitor existing workflows to ensure they are functioning as intended and meet operational standards.
• Regularly review and update workflows to align with industry best practices and regulatory requirements.
• Proactively seek opportunities for workflow enhancements and recommend adjustments for greater efficiency and effectiveness.
• Maintain and document all workflow changes, ensuring accuracy and completeness.
• Generate reports to evaluate workflow effectiveness, identify bottlenecks, and track key performance indicators.
• Analyze data from business systems to identify trends, issues, and opportunities that inform decision-making and drive improvements.
• Manage the configuration and setup of new operational software applications, ensuring they align with business needs and technical requirements.
• Collaborate with stakeholders to gather detailed requirements and customize the software to meet business objectives.
• Proactively seek opportunities for operational software enhancements and recommend adjustments for greater efficiency and effectiveness.
• Provide training to stakeholders to ensure smooth adoption of new workflows and processes.
• Offer ongoing support to ensure workflows are functioning as expected and troubleshoot any issues that arise.
• Develop and deliver operational reports and dashboards to support business decisions.
• Stay updated with company policies and regulations that impact workflows, reports, and dashboards.
• Write, update, and maintain policies and procedures related to workflows on platforms like SharePoint.
• Offer constructive feedback to the Director of Business Support and Delivery on potential risks, challenges, and areas for improvement. Proactively suggest control improvements and optimizations to drive operational efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees