Drive the identification of requirements, evaluate real-time data to pinpoint substandard processes, and lead the development of forward-thinking recommendations to enhance efficiency and productivity. Apply technical proficiency in automotive engineering to analyze complex vehicle data, optimize VIN enrollment processes, and translate technical requirements into actionable insights for CRM and other critical business systems. Utilize strong analytical skills to manage vehicle-specific data, identify process performance areas, and monitor/measure the effectiveness of processes through strong data analytics and KPIs. Create and implement precise management plans for all projects, ensuring transparency and performing quality assurance at every stage of business improvement. Develop in-depth knowledge of the Ford Pro ecosystem, integrating data and systems across the new tech stack (Pro360, Salesforce, Marketplace) to support a unified go-to-market approach. Build new Customer Success campaigns, map customer journeys, and develop/design internal process mapping to significantly enhance the Ford Pro customer experience. Document, maintain, and support system requests through a governed intake process, create Business Process Management System (BPMS) specifications, and author/update essential internal and external documentation. Partner effectively with various Ford Pro stakeholders, communicating efficiently with production, managerial, and executive teams, and developing relationships for optimized systems integration. Develop and share weekly/monthly leadership reports, articulate system requirements, and respond to questions and concerns from management with supporting research and recommendations. Demonstrate strong teamwork, proactivity, conscientiousness, and the ability to manage multiple workstreams and prioritize independently, while being open to feedback and challenges. Established and active employee resource groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees