Business Analyst

USA for UNHCR•Washington, DC

13d•$85,472 - $100,430•Hybrid

About The Position

At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide. We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference. If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us! SUMMARY USA for UNHCR (U4U) is seeking a detail-oriented Business Analyst (BA) with experience in process mapping, user experience design and analytical thinking to join the Business Systems Team. This role is highly executional and is responsible for understanding business needs and supporting solution design across U4U’s integrated fundraising technology ecosystem to support U4U’s mission to protect and support refugees by mobilizing resources, elevating awareness, and driving action through a network of engaged supporters. The BA is a newly created role that will work as part of an Agile team and will be essential to the continued pursuit of operational excellence, innovation, and delivery of goals within USA for UNHCR’s 3-year Strategic Plan. Reporting to the Sr. Manager, Salesforce and Systems Administration, the BA will act as liaison between business and technical teams to translate needs into actionable requirements, streamline processes, and ensure Salesforce and other system enhancements are appropriately scoped and delivered. Working with CRM Admins, Data Engineers, Data Scientists, Fundraising and Finance stakeholders, the BA reduces friction between teams, accelerates implementation, and improves the reliability and effectiveness of U4U’s fundraising technology ecosystem.

Requirements

Certified Salesforce Admin required
2 – 3 years of experience as a Business Analyst, preferably in a non-profit or fundraising environment
Exposure to marketing platforms (Salesforce Marketing Cloud, Engaging Networks)
Demonstrated career progression or growth in responsibility, scope, or complexity over time
Ability to manage multiple priorities concurrently
Strong strategic thinking and problem-solving skills
Ability to work through ambiguity and exercise judgment within defined guardrails
Excellent attention to detail and accuracy
Open to learning new systems and processes
Ability to effectively communicate (written and verbally) with non-technical audiences
Experience working with Salesforce (specifically NPSP)
Familiar with Jira or other project management platforms
Understands agile methodology, experience within a scrum team is a plus
Understanding of the nonprofit sector and common fundraising processes

Responsibilities

Create business process documents and workflow diagrams
Communicate with stakeholders to understand their processes and requirements
Identify gaps and opportunities for process improvement and translate findings into documented recommendations
Support the development of standard operating procedures (SOPs) and training materials
Translate business requirements into clear functional and technical specifications for integrated workflows across Salesforce, Data Warehouse and connected platforms following established solution direction
Independently facilitate in gathering requirements using stakeholder meetings, business process descriptions, use cases, and requirements workshops
Act as a primary coordination partner between fundraising teams, system administrators, and vendors to ensure shared understanding of requirements and dependencies
Clarify ambiguous or incomplete requirements directly with stakeholders and bring recommendations forward
Document and maintain business requirements in a clear, organized manner
Prepare and maintain system documentation and specifications
Own coordination for UAT across fundraising teams, vendors, and system administrators to ensure technical requirements are commonly understood and met
Review work completed by technical team to ensure work adheres to quality standards and meets the requirements as outlined, flagging issues and risks
Facilitate User Acceptance Testing as appropriate independently to ensure alignment with user needs
Document test cases and outcomes
Assist with developing project plans for prioritized projects and enhancements, including testing, training, communication, and deployment activities
Support scoping and sequencing of work, in partnership with the Sr. Manager, to reduce cross-team friction and enable timely delivery
Help track project deadlines, schedules, and deliverables
Support change management activities