Business Analyst

ARU•Chapel Hill, NC

34d•Remote

About The Position

The Business Analyst will be the primary liaison between project resources and various business units, who will elicit, analyze, communicate, and validate requirements for changes to business processes and IT applications/systems. Acts as a technical consultant for business problems and opportunities, and may provide insight for possible technical solutions that enable the organization to achieve its goals. The role will work on multiple programs with lines of business within the Property and Casualty Insurance field.

Requirements

BS/BA Degree from an accredited college or university, preferably in Business Administration or Information Systems.
6+ years of experience as a Business Analyst and solution delivery-focused capacity, specifically in a Property and Casualty Insurance business environment.
Experience/exposure to business analysis methodology, process improvement methodology, project and risk management, and industry-related tools.
Direct experience working with Policy Administration software applications.
Able to work directly with clients to understand business requirements on a project basis.
Able to work independently with minimal supervision.
Proficient with spreadsheets and other modern technology; able to learn new systems quickly.
Exceptional thoroughness, accuracy, personal organization, time management, and record-keeping skills.
Deliver excellent customer service to internal and external stakeholders.
Perform with a high level of polish and professionalism in all spoken and written communications, addressing all interactions tactfully.
Complete all duties with a sense of urgency, thoroughness, and accuracy, recognizing that how we work and interact with others is just as important as what we do.
Adherence to remote-work standards is required, which includes but is not limited to:
Maintain a professional home-office set-up with desk, chair, and space to work. (technical equipment provided).
Have reliable high-speed internet.
Ensure office space is an enclosed, separate, non-shared room free from distractions, including members of the household or pets.
Must be willing and able to work either EASTERN or CENTRAL business hours (8-5).

Responsibilities

Conduct interviews and lead requirements gathering sessions with business representatives to elicit and define business requirements for system development.
Take a lead role in producing high-quality, thorough, accurate, and detailed documentation of business functional requirements, which can be easily communicated to and understood by those who must base their work on those requirements, such as application developers and programmers.
Define and document non-functional system requirements, including reliability, performance, and system support, and ensure that these are effectively communicated to technology solution providers.
Act as the liaison between the business community and the development teams through which requirements flow, serving as a translator from business language into technical specs and vice versa. This will include communicating issues to business stakeholders to gather feedback for development teams.
Work with application developers and vendors to analyze and develop the conceptual design of system components.
Create and maintain thorough, detailed, and comprehensive tickets for system development, bugs, and features, which should be composed and delivered consistently.
Develop and maintain use cases and workflow scenarios.
Oversee user acceptance testing.
Conduct issue triage and escalation as it relates to requirements/technical issues for the client/project.
Act as Subject Matter Expert for internal and external contacts for assigned projects and processes.
Performs other duties as assigned.

Benefits

Competitive Salary with an Annual bonus opportunity
Disability Coverage
Life Insurance
401(k) with Company match %; immediately vested
100% Company-Paid Employee Health Insurance (via employer-paid HSA contributions)
Health Spending Account (HSA)
Dependent Care (FSA)
Telehealth Services
Employee Assistance Program (EAP)
Dental & Vision Offering
Pet Insurance
Wellness Discounts
Generous Paid Time Off
Company Holidays
Leaves
Internal Growth
Professional Development Reimbursement