Business Analyst - Hybrid

Verisk Analytics • Jersey City, NJ

1d • Hybrid

About The Position

As a Business Analyst II, you will manage and engage in all day-to-day operations involving customer data contribution, process improvements, and carrier onboarding for our products. Your daily responsibilities will include quality assurance of data, ad hoc report creation, interacting with customers (including dispute resolution), analyzing data to determine trends and patterns for presentation to management, product testing, and the implementation of enhancements. You will actively collaborate and foster strong relationships with both colleagues and clients, excelling in a dynamic, high-performance customer service environment. If you enjoy building and enhancing operations and processes, this role is for you. The ideal candidate is dependable, highly organized, detail-oriented, and brings an innovative and critical-thinking mindset to problem-solving. Exceptional communication and time management skills are essential, with a consistent focus on delivering outstanding customer service.

Requirements

• Four-year college degree in Data Science, Data Analytics, Statistics, Finance, Business Administration, or a related discipline.
• 2–3 years’ experience in data operations providing technical or analytical support/services, with experience in both B2B and B2C environments a plus.
• Knowledge of databases, dashboards, and strong skills in SQL, PowerBI, Flows, Excel, PowerQuery, and familiarity with SnowFlake.
• Proficiency with Microsoft Office, particularly Excel.
• Excellent writing, communication, and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision makers.
• Highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities.
• Strong analytical and problem-solving skills.
• Driven, self-motivated, and self-directed; comfortable working in teams and independently to complete projects.

Nice To Haves

• Experience within the insurance or financial services industry, with a focus on underwriting, is preferable.

Responsibilities

• Create and/or utilize existing internal systems and workflows to effectively complete processes in a timely and efficient manner, while documenting communication with customers and analyzing processes to identify and implement improvements that increase productivity and reduce cycle time.
• Facilitate and support communication, implementation, and setup of new and existing customers via Phone, Email, WebEx, Skype, etc.
• Process and load data; design and implement test plans; facilitate QA through all test phases and iterations.
• Create and maintain documentation to support the effective implementation of repeatable processes and workflows Utilize programming guides and instructions to analyze the quality of data received from customers, data providers, and other sources, recommending actions for data quality improvements.
• Collaborate with cross-functional teams to understand and take ownership of business processes, recommend improvements in data management, error identification, quality control, or process automation, and resolve issues using ticket tracking tools.
• Work closely with Product and Operations Management staff to create, modify, and execute queries to extract, transform, and summarize data from internal databases, and to develop, implement, and maintain regular reports and dashboards with high visibility at the leadership and executive level.
• Present analyses, ideas, progress, and results to management and colleagues, creating clear and easy-to-understand reports.
• Monitor file loading processes, identify file errors, missing files, or late files, and escalate issues to the team or management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees