Business Analyst

MarketSource•Alpharetta, GA

13d

About The Position

Overview MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Responsibilities Job Summary: The Strategic Business Analyst is a non-exempt role responsible for all program analysis, data collection, and reporting, as well as developing program processes to maintain all necessary reporting metrics. The primary role of the Business Analyst is to collect and analyze data for ongoing evaluation regarding impact on program/department activities. He/she provides strategic and operation insights to managers to aid in program operational and field decision making processes. This position is responsible Identifying and conducting the necessary analyses using quantitative and qualitative data to determine the optimal design for accomplishing program and project goals.

Requirements

Bachelor of Science/Arts Degree in related field or equivalent experience required
3-5 years related Business Analyst experience
Strong business and industry acumen
Demonstrated operational and process development skills
Working knowledge with internet and web based data collection and reporting
Highly proficient in MS Office (Excel, Access, PowerPoint, and Outlook)
Experience with data sets
Ability to use necessary tools to manipulate data to produce reports
Proactive, “can-do” attitude
Must be self-motivated and work independently
Excellent written and oral skills
Must be strong at problem solving, analytical, and have the ability to multitask at all times
Preferred expert level in Excel, with strong understanding of Excel at a minimum
Must be strong at problem solving, analytical, and have the ability to multitask at all times
Preferred expert level in Excel, with strong understanding of Excel at a minimum

Nice To Haves

Strong understanding of the client’s industry preferred

Responsibilities

Main responsibility is to provide analysis of performance of field sales/customer engagement team for team management as well as overall general business operations performance for customer (retailer or manufacturer) as well as our team’s sales contributions
Primary duties also includes ability to analyze performance data (exercising discretion and independent judgment) to determine significant changes to billing, compensation, organizational changes, model changes, increases or decreases in coverage to the overall program
Collects and analyzes data for standard reporting, ad-hoc reporting and miscellaneous reports requested
Presents Data in a clear, effective, concise deliverable manner, using visuals as appropriate
Works with program lead to assist with program tracking and other similar tasks
Analyzes program initiatives to develop, measure, track, and report on key performance metrics and ROI
Works with program and field management to establish reporting processes
Proactively provides management support by identifying trends and developing analytical intelligence
Demonstrates a strong sense of ownership for their end product through continual process improvement
Develops new processes to improve program execution efficiency
Ensures issues are identified, tracked, reported on and resolved within predefined timelines
Creates program and business executive summaries
Performs data integrity maintenance
Performs necessary data gathering to understand current business processes and systems
Defines necessary business and functional requirements for IT and Operations to execute, so the appropriate business processes and technologies are developed
Works with Ops / IT after requirements have been completed to ensure that the project is launched according to project goals / expectations
Creates PowerPoint presentations for meetings and account reviews.
Supports daily functions including: analyzing, confirming receipt and storing of reports
Communicates complex concepts in a simple way
Creates and maintain forecasting models for use in all levels of the business
Acts as a liaison between the program and the CRM administrators, helping to define means of capturing pertinent data
Designs process/system improvements to automate process flow, enhancing productivity
Assists in creating and training on systems, processes, and productivity tools
Works directly with program leadership and MS finance/payroll to reconcile employee commissions monthly