Business Analyst- Credit Cards (Global Consulting)

Cognizant•Mount Laurel, NJ

3d•$85,000 - $102,000•Hybrid

About The Position

As a Business Analyst, you will support delivery of Client’s Credit Card initiatives, partnering with Product Owners, Technology, and Risk teams to deliver compliant, customer-centric solutions across the U.S. credit card lifecycle. This role is ideal for a hands-on analyst with strong requirements writing, Agile delivery, and regulatory awareness who is looking to deepen expertise in the U.S. credit card domain.

Requirements

5+ years of Business Analysis experience in banking or financial services.
Working knowledge of U.S. credit card products and processes across the lifecycle.
Experience supporting Agile teams (Scrum or Kanban).
Exposure to regulatory or compliance-driven initiatives.
Hands-on experience with JIRA and Confluence.
Strong documentation, communication, and stakeholder management skills.

Nice To Haves

Experience in credit cards, payments, or consumer lending.
Exposure to fraud, disputes, or card servicing operations.
Prior experience at a U.S. retail or commercial bank.
CBAP or Agile certification (e.g., CSM, SAFe).

Responsibilities

Support initiatives across credit card onboarding, transactions, payments, disputes, fraud, and servicing.
Conduct stakeholder interviews and workshops to elicit, analyze, and document business requirements.
Assist in process mapping, data analysis, and functional gap assessments to inform solution design.
Write clear user stories, acceptance criteria, and test scenarios aligned to Agile delivery.
Participate in backlog grooming, sprint planning, and sprint reviews; support UAT coordination and defect triage.
Collaborate closely with developers and QA to clarify requirements and ensure traceability from requirements through testing.
Incorporate U.S. regulatory and policy requirements into functional requirements and user stories.
Work with Compliance and Risk teams to clarify requirements related to Reg Z (Truth in Lending), Reg E (Electronic Fund Transfer Act), consumer disclosures, fraud and dispute handling, and data privacy/security.
Support documentation for controls, issues, and remediation activities.
Maintain requirements and backlog in JIRA.
Maintain documentation and knowledge base in Confluence.
Prepare process flows, functional specifications, and test cases as needed.