Business Analyst - Community Support Network

Solari•Tempe, AZ

4d•Remote

About The Position

The CSN Business Analyst collaborates with leadership to inform strategic decisions based on data and supports staff via data management. The CSN Business Analyst provides technical guidance to internal partners and key stakeholders. The CSN Business Analyst is responsible for improving processes, system data quality, local and Federal reporting, and increasing efficiency and enhancing effectiveness through data analysis and evaluation.

Requirements

Strong verbal and written communication.
Self-directed.
Ability to handle multiple projects and prioritize tasks.
Comfortable presenting and sharing information in a clear and concise manner.
Working knowledge of the most common social needs and resources impacting Arizonans.
Proven experience providing data dictionary/metadata documentation, proven experience creating and analyzing reports, Advanced MS Excel Knowledge, including lookups, macros, pivots, and VBA functions.
3-5 years of experience with process improvement, Business Intelligence, Data Analysis, Data Quality, and Call Center

Nice To Haves

Bachelor's Degree in Information Technology, Social Work, Public Administration, or a related field, Preferred

Responsibilities

Use software tools, including but not limited to, Microsoft Excel, Microsoft Access, simple SQL queries, Alteryx, and Tableau in collaboration with the Business Intelligence developers to troubleshoot and analyze data, create graphs and documents, and design visualizations to explain the findings.
Act as site administrator for assigned organizational software tools including, but not limited to, ServicePoint, Jira, Interactive Intelligence, CoCENTRIX, HEA+, and Spekit.
Interface with the Business Intelligence Department as a liaison for the department by clearly communicating the team's needs within the framework and understanding of the Business Intelligence Department's priorities.
Work in collaboration with Solari Leadership to assist with Federal Reporting initiatives.
Provide support to troubleshoot, prioritize, and resolve complex data issues that arise in data entry software and reporting tools.
Work with supervisors to build reports and monitor data quality and integrity.
Work with key stakeholders of large agencies to assess their data analysis needs and provide individualized technical support, training, and reporting.
Train end users how to run and analyze agency reports.
Monitors key performance indicators (ASA, abandonment rates, service levels, delay) and implements actions toward performance improvement.
Provides analysis that ensures performance meets or exceeds industry standards (service levels); evaluates and implements process improvement according to industry standards.
Works with supervisors in the management and performance of the front-line staff; this includes determining the most effective methods for day-to-day staffing adjustments, use of data and reports on performance and workflow accuracy, and participating in meetings, committees, and workgroups if applicable.
Maintain up-to-date technical expertise of guidance related to specialty lines of business and software, including but not limited to, Service Point, SAP Business Objects, Spekit, HEA+, HUD HMIS Data Standards, Data Dictionary, and HUD reporting specifications.
Support the leadership team in fulfilling contract deliverables.
Responsible for ad hoc data requests for the program.
Other duties as assigned.

Benefits

Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member