Business Analyst Advisory Services - Remote

UnitedHealth Group•Eden Prairie, MN

16h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum StepWise Automated Rating is a proprietary software platform that delivers centralized rate management, financial modeling, and automated quoting across products and lines of business. Its enterprise-level rate engine, block management tools, and underwriting application enhance financial management, improve sales channel responsiveness, and increase operational agility. As a Business Analyst on the software team, you will work closely with the Product Owner and development partners to define, refine, and deliver high-quality product features. This role focuses on backlog grooming, requirements definition, feature elaboration, and bug triage to ensure the development team has clear, actionable work. You will support the helpdesk intake and prioritization process, translate business needs into well-documented user stories, and contribute to product and process documentation. You will also collaborate with product and engineering to help define and implement AI-driven capabilities within the software, ensuring they address real user needs and are clearly specified for development. Ideal candidates bring strong analytical skills, technical aptitude, and a collaborative mindset, with the ability to communicate clearly in writing and work effectively within an agile development environment. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

4+ years of experience as a business analyst
4+ years of experience working on an Agile delivery team
4+ years of experience with requirements analysis
4+ years of experience creating and maintaining user documentation
2+ years of experience with gap analyses identifying business needs, proposing solutions, and driving implementation within the development team
Experience with generative AI concepts and tools (e.g., ChatGPT, agents, LLM-based applications) and enthusiasm for applying them to improve business processes and customer engagement
Experience with Agile work management tools such as Jira, Rally, VersionOne

Nice To Haves

Experience with documentation tools using Markdown
Experience with version control systems such as Git
Underwriting experience or familiarity with the health insurance industry
Experience with UX design and tools such as Figma, Adobe XD, or Axure
Experience with Jira and Confluence
Experience with the StepWise platform

Responsibilities

Understand and translate business needs into detailed software requirements, ensuring that development efforts align with business objectives
Serve as a liaison between business and technical teams to ensure mutual understanding of project scope and requirements
Conduct gap analyses to identify business needs, propose solutions, and drive implementation within the development team
Triage support tickets and assist the product owner with prioritizing tickets in the backlog
Continuously review and refine documentation based on user feedback and software updates, ensuring clarity and accuracy
Validate that delivered software meets specified requirements and assist with User Acceptance Testing (UAT)
Collaborate with product and technical teams to define and refine business requirements for AI-driven features such as chatbots, copilots, and virtual agents, leveraging generative AI (GenAI) and large language model (LLM) technologies
Stay informed on emerging AI trends and participate in initiatives that explore new ways to enhance user experiences and automate business processes