Business Analyst, GlobalLink Shared Services Product Team, Officer

State Street•Boston, MA

23h

About The Position

Responsible for supporting the GlobalLink shared services product managers with defining detailed solution design and business requirements within the GlobalLink shared services product management team. This role involves daily interaction with GlobalLink business, individual product team subject matter experts, development, quality assurance, and core corporate functions, under the supervision of product managers. The Business Analyst will also work with GlobalLINK clients on federated authentication implementations, including requirement gathering and workflow testing.

Requirements

Bachelors degree in a related field.
Demonstrated excellent written and oral communication skills.
Advanced skills with MS Office suite (including Excel, PowerPoint, Visio) and Atlassian suite (JIRA, Confluence).
Excellent prioritization and resource management skills.
Demonstrated skill driving results with imperfect information.
Ability to work across different cultures / time zones as the bulk of the development team is based in India.
Strong analytical, communication, organization and interpersonal skills.

Nice To Haves

Exposure to authentication / entitlement systems.
3+ years of business analysis, project management or product management experience.
Financial services industry experience (FX specifically a plus).
Trading System Workflow and User Experience design experience.

Responsibilities

Support the GlobalLink shared services product managers with defining detailed solution design and business requirements.
Interact with GlobalLink business, individual product team subject matter experts, development, quality assurance and core corporate functions on a daily basis with supervision from the product managers.
Work with the GlobalLink shared services product managers to create detailed business requirements and define functional requirements including constructing data models, workflow charts, report specifications, diagrams and screen mockups.
Work with GlobalLINK clients in implementation of federated authentication, including requirement gathering and workflow testing.
Support the product managers in their efforts to work closely with the development and QA teams to ensure requirements are clear to all parties.
Documentation of critical information shared during strategy, design, development, and release meetings.
Administration of system documentation including product development schedules, release schedules, bug tracking, etc.
Assist with the monitoring of project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Provide technical level II support for matters related to authentication.
Develop standard operating procedures in relation to on-boarding clients with federated authentication implementations.
Communicate and collaborate effectively with many different team members across the business and technology areas.
Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
Ensure that the highest level of the Code of Conduct is displayed in your behaviour.
Provide appropriate management information as required to support business unit decision making.
Support the ‘Risk Excellence’ culture within the business.
Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external.

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks