Business Analyst - Fully Remote; Must have an active Secret Clearance

Synertex LLC•Washington, DC

1d•Remote

About The Position

Join Synertex LLC and bring your expertise to a mission that matters. We're seeking a Business Analyst with experience in Six Sigma process improvement, DoD IT requirements development, and ServiceNow-enabled enterprise solutions to support critical enterprise performance management and modernization initiatives. If you're passionate about translating mission needs into structured technical solutions, driving measurable process improvements, and thriving in a fast-paced, governance-driven environment-this opportunity is for you.

Requirements

Bachelor's degree (or higher-level degree) (Degree substitution allowable per PWS requirements)
Minimum 5 years experience gathering, analyzing, and documenting business/functional requirements
Minimum 5 years professional writing experience
Minimum 5 years DoD program experience
Minimum 5 years supporting DoD software development projects/programs
Minimum 5 years developing processes, tools, templates, and metrics
Minimum 5 years Six Sigma/DMAIC experience
1-2 years experience with ServiceNow
Active DoD SECRET clearance
U.S. Citizenship required

Responsibilities

Gather, analyze, validate, and document business and functional requirements.
Translate mission needs into structured requirement artifacts.
Develop user stories, process maps, workflow diagrams, and requirements documentation.
Support DoD software development programs and initiatives.
Conduct gap analysis and recommend solutions.
Apply Six Sigma DMAIC methodology (Define, Measure, Analyze, Improve, Control).
Develop and refine business processes, tools, templates, and metrics.
Identify redundancies, inefficiencies, and risk areas.
Support continuous process improvement initiatives.
Produce professional documentation including:
SOPs
Policies and procedures
Training materials
Instructional guides
Executive summaries
Visual dashboards and reporting artifacts
Facilitate stakeholder workshops and knowledge-sharing sessions.
Develop clear, concise documentation tailored to executive and operational audiences.
Support business intelligence analysis and performance metric tracking.
Develop dashboards and visual representations of data.
Assist with ServiceNow configuration documentation and workflow alignment.
Contribute to Weekly Status Reports and deliverable tracking.
Maintain document repositories.
Ensure compliance with DoD security, documentation, and quality standards.