BUSINESS ANALYST - 72004147 1

State of Florida-posted 14 days ago

Full-time • Entry Level

Onsite • Tallahassee, FL

1,001-5,000 employees

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This position serves as the Business Analyst of the TRIRIGA support team under the general supervision of the Systems Analyst Administrator in the Division of Real Estate Development and Management (REDM). This is a highly responsible position that works collaboratively with REDM’s bureaus, other state agencies, vendors, and other stakeholders to identify opportunities, discover requirements, assess business processes, perform data analysis of existing information systems, map data to newer business solutions, provide technical recommendations and testing, develop reporting, deliver training, create configuration items, perform quality assurance testing, perform quality audits, perform schedule management, and provide customer service to meet user needs.

Conducts Business Analysis Activities
Support the division’s business process improvement initiatives to meet changing operational requirements
Evaluate processes, anticipate needs, develop optimization strategies, identify activities for potential automation, and communicate solutions for improvement to stakeholders.
Plan and conduct studies of problems and procedures.
Help customers align business processes with out-of-the-box TRIRIGA solutions.
Recommend TRIRIGA enhancements to close the gap between the business processes and TRIRIGA’s out-of-the-box functionality.
Assist with the creation and update of TRIRIGA user guides and operating procedures to include specific data needed at key business decision points.
Lead efforts to standardize, normalize, and interpret data within the TRIRIGA application to attain operational efficiency, ease of use, and improved trend, predictive, and statistical analyses.
Participate in TRIRIGA, Report Services, and Content Management discovery sessions to facilitate and design out-of-the-box solutions that meet customer needs.
Assist the TRIRIGA support team with the development of ad hoc, weekly, monthly, and yearly reports relating to information contained in the agency’s information systems.
Assist the TRIRIGA support team with the development of configuration items within the agency’s TRIRIGA, Report Services, and Content Management Systems.
Troubleshoot TRIRIGA workflows, reports, queries, and forms to implement acceptable solutions for the customer.
Perform Quality Assurance Testing and Quality Auditing on developmental items within the agency’s TRIRIGA, Report Services, and Content Management Systems.
Serve as back-up to the AskTRIRIGA help desk to provide Tier 1 customer service to TRIRIGA users.
Develops and Delivers TRIRIGA, Report Services, and Document Management training to the TRIRIGA Support Team
Works with REDM’s training manager to assist with training REDM staff on TRIRIGA, Report Services, and Document Management functionality.
Develop Product Manuals and User Guides

Knowledge of process improvement methodologies to define opportunity, measure performance, identify root causes, improve process, and implement continuous optimization.
Knowledge of software development methodologies and algorithms to recommend TRIRIGA enhancements and/or other software projects to improve business processes.
Knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, and their applications.
Knowledge of statistical analysis methods such as mean, standard deviation, regression, hypothesis testing, and sample size.
Knowledge of common customer service techniques.
Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocations, manpower modeling, leadership techniques, and production methods.
Intermediate skill level with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
Experience working with large volumes of data to identify patterns and trends and avoid biases and logical errors to produce accurate, trustworthy, data-driven conclusions.
Experience writing accurate, plain language, user friendly product manuals and user guides.
Experience collaborating with subject matter experts to develop and test effective instruction or training materials.
Ability to apply logic and analysis to identify the strengths and weaknesses of different approaches.
Ability to communicate professionally, both verbally and in writing, to present complex material in a visually appealing and easily understandable format to non-technical users and stakeholders.
Ability to establish and maintain professional relationships, at all levels, both internally and externally.
Ability to function proactively and synergistically, as part of a team, or independently to achieve goals and objectives.
Ability to work in a fast-paced setting, manage time efficiently between multiple priorities, and deliver under tight deadlines.
Ability to take initiative, exercise good judgment, and use discretion to reach acceptable outcome while protecting sensitive information.
Ability to model behaviors of Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.
A bachelor's degree from an accredited college or university with a major in business administration, computer science, information technology, mathematics, data analytics or a related field or four years of documented experience in the ten years leading up to the date of application performing systems analysis, data analysis, information technology requirements gathering, or developing configuration changes in an information technology environment.
Valid Class E Driver’s License

Business Analyst, PMP, or Associate Project Manager Certification
Experience developing data-driven reports, working with SQL, Java, or any other modern programming language.
Experience providing successful customer service for an enterprise software platform.

State of Florida employees enjoy top tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out of pocket contributions.
State employees also enjoy the option of selecting between two retirement options, including the FRS Pension Plan and the FRS Investment Plan.
As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems.

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