Business Analyst, Shift Success

Shiftsmart • New York, NY

4d • Hybrid

About The Position

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.
Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.
Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.
Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.
Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).
Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.
Mission:
The mission of the Shift Success team is to ensure that work completed on Shiftsmart’s platform consistently translates into real customer impact and ROI. We define what successful execution looks like for each shift type and build the infrastructure that measures it, turning operational signals like shift activity, images, partner inputs, and customer data into objective shift scoring.
That foundation powers the engine that drives execution across the marketplace. Working cross-functionally with product, engineering, operations, finance, and supply, the team builds systems that connect shift outcomes across the value chain. These systems power payment decisions, the in-app partner experience (task lists, completion checks, and feedback), partner pool management and shift access rules, and the customer software and reporting used to monitor and improve execution in the field. Together, this infrastructure reinforces expectations and shapes partner behavior at scale to ensure customers consistently receive high-quality execution.
This role is based in New York City (HQ) with typically 3+ days in office

Requirements

• Results-driven: You have 3-6 years of experience in a fast-paced environment, and you have a track record of driving outcomes and accomplishing objectives, regardless of perceived blockers or setbacks
• High Ownership: You have experience leading cross-functional initiatives and building scalable operational systems from the ground up, partnering with engineering, operations, and support teams to turn complex problems into durable processes and tools
• Analytical: You have extensive experience using SQL and Excel, and can move fluidly between high-level trends and granular data to size and prioritize issues, identify root causes, and design scalable analytical rule frameworks derived from multiple sources of data
• Empathetic: You understand the worker experience and use that perspective to anticipate and resolve issues workers may face during their shifts, and are comfortable engaging with workers
• Independent: You can take an initiative and run with it, and don’t need to be repeatedly shown how to solve the same problems

Responsibilities

• Create a Unified View of Marketplace Quality: Combine shift success metrics across deals to establish standardized partner and market-level quality measures for internal and external reporting, including forward-looking assignment risk signals across markets, deals, and launches.
• Integrate Quality Metrics Across Functions: Embed shift quality into marketplace, supply, and launch planning systems so other teams can incorporate quality tradeoffs into their decisions, grounded in consistent data across deals.
• Create Dynamic Quality Management Systems: Build and own the framework that translates quality signals into risk-based thresholds for action, working with cross-functional partners to activate the right responses across supply, bonusing, and shift recovery as markets and worker pools evolve.
• Manage the Worker Pool: Own worker pool health through fraud detection, performance-based deactivations, and related systems that ensure a high-quality, reliable supply base.

Benefits

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed