Business Analyst

Holthouse Carlin & Van Trigt LLP • Irvine, CA

210d • $65,000 - $75,000 • Hybrid

About The Position

At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience. The Business Solutions Group (BSG) at HCVT works across multiple service lines within the firm to evaluate their technology and process needs. We meet those needs by delivering best practice software implementations, custom development, and process design. Our team consists of business analysts, developers, and strategic leadership.

Requirements

• Bachelor's degree in information systems, accounting, or related field required; accounting education/experience a plus
• 1-3 years of experience
• Some experience using MS SQL for querying, maintenance and troubleshooting preferred
• Self-starter with ability to work independently with minimal supervision
• Strong analytical and problem solving skills
• Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
• Customer service-oriented
• Flexible with changes in hours during busy season and able to assist after hours/on weekends if needed

Responsibilities

• Investigates, resolves, or escalates incoming business process and technical support requests from various clients for internal accounting and tax applications; proactively communicates issues to management and development teams as needed
• Manages support ticket backlog and prioritizes effectively to meet client service levels
• Identifies trends in issues and proactively suggests options to prevent future occurrences
• Supports continuous creation of, and updates to, support documentation
• Participates in requirements gathering, change management, and release management
• Develops queries and data visualizations in response to analytics requests
• Supports application testing

Benefits

• Hybrid work model with a minimum of two days a week in the office
• In-person trainings, meetings, and team-building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees