Business Analyst with Customer Support experience

CNX • Omaha, NE

1d • $67,000 - $77,000 • Onsite

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Job Summary: The Business Analyst and Customer Support Representative will be responsible for bridging the gap between IT and the business by using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. This role also requires providing exceptional customer support and ensuring customer satisfaction.

Requirements

• 4 to 8 years of experience in business analysis and customer support roles.
• Experience with O365 applications.
• Strong skills in customer support and business analysis, particularly in railroading and electronic messaging.
• Expertise in two or more electronic messaging formats: EDI, XML, JSON, Flat File, ISA, AAR, or CLM.
• Strong analytical skills and problem-solving capabilities.
• Excellent communication skills.
• Strong commitment to understanding and meeting customer needs.
• Capable of working independently to resolve issues and provide solutions.
• Demonstrates a strong background in customer-focused culture.
• Enthusiastic about continuous learning and adapting to new technologies and methodologies.
• Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

• Experience with EDI X-12.
• Knowledge of data analytics tools like Tableau.
• Basic programming knowledge including scripting, understanding of variables, loops, data structures, and function calls.
• Railroad industry experience.
• Familiarity with project management methodologies.

Responsibilities

• Provide strong customer support by addressing customer queries and issues efficiently and independently.
• Perform detailed business analysis, identify business needs, and determine solutions to business problems.
• Utilize O365 suite of apps effectively for documentation and collaboration.
• Facilitate and participate in customer calls, working towards prompt and effective solutions.
• Analyze and interpret data using tools like Tableau to support decision-making processes.
• Develop and maintain expertise in electronic messaging formats such as EDI, XML, and others.
• Support project management activities by applying project management methodologies where applicable.
• Communicate effectively with team members, stakeholders, and executives.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed