Business Analyst - System Operations

ISO New England Inc.•Holyoke, MA

33d•$72,000 - $115,000•Hybrid

About The Position

Help design the grid of the future. ISO New England's System Operations Readiness team is seeking an enthusiastic candidate who can help ensure the reliable operation of the Bulk Electric System through efficient administration of the Wholesale Markets. The System Operations Readiness team provides support to the Control Room, Forecast & Scheduling Office, Outage Coordination, and Engineering groups by designing, testing, and analyzing the software and processes needed to operate the resources of the future. This includes the integration of distributed energy resources, energy storage, and a high penetration of renewable resources. Join us and be part of the exciting challenges facing the electric sector today and in the years ahead. What we offer you: Hybrid work environment (2 days/week onsite) Relocation Competitive compensation with a base salary + performance bonus Robust benefits package, including: Enhanced 401(k) and financial planning support Tuition reimbursement and professional development Wellness programs, including an onsite gym Free coffee at our onsite café Flexible work hours Employee Business Networks A stable, mission-driven workplace where your impact truly matters

Requirements

Bachelor's degree in Business, Engineering, Technical Communication or a related field
Strong writing skills with an interest in technical documentation
Ability to learn complex systems and quickly understand new software and tools
Strong Interpersonal and communication skills
Ability to work effectively in a collaborative, team-oriented environment
Familiarity with or coursework involving Confluence, Jira, or process documentation
Strong analytical mindset with the willingness to ask questions and seek clarity
Self-starter who is comfortable learning through mentorship, hands-on projects, and exposure to subject-matter experts

Nice To Haves

Basic knowledge of ISO New England System Operations
Exposure to or interest in the energy sector, utilities, or system operations
Experience involving documentation, requirement writing, or system analysis
Coursework or training in technical writing, structured writing, or information design

Responsibilities

Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above.
Develop clear, concise business requirements for existing and new software.
Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.
Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.
Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings.
Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software.