Business Analyst - Stores Network

Gap Inc.•San Francisco, CA

10d

About The Position

About the Role GAP Inc. is transforming its Stores Network to enable the Store of the Future— supporting always-on connectivity, modern POS, Store Wi-Fi, IoT devices, and cloud- enabled retail applications at global scale. Our mission is to maintain seamless store operations while enabling the rollout of new technologies that enhance efficiency, empower store teams, and elevate the customer experience. The Lead Deployment Support Analyst is a key leadership role responsible for overseeing deployment support activities, guiding analysts, and ensuring store technology implementations are executed on schedule, with precision, and minimal disruption to business operations. What You'll Do

Requirements

5+ years of experience in Service desk, deployment, technical support, or call center operations, business analysis, or IT project support
Experience supporting retail store technology or distributed network environments
Strong understanding of store network concepts (LAN, Wi-Fi, WAN, SD-WAN, LTE/5G)
Demonstrated ability to independently troubleshoot and resolve technical and procedural issues at scale
Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences
Proven leadership qualities including accountability, initiative, sound judgment, and conflict resolution
Highly dependable, adaptable, and capable of managing multiple priorities in a fast-paced environment
Growth mindset with a demonstrated history of driving operational improvements
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerBI); experience with Smartsheet or similar project tracking tools preferred

Nice To Haves

Experience supporting retail technology environments and customer-facing operations strongly preferred
Experience supporting large retail enterprises with hundreds or thousands of stores
Familiarity with Cisco Meraki, Cisco, or similar enterprise networking platforms
Experience with Store of the Future technologies, POS systems, IoT devices, and digital retail platforms
Knowledge of ITIL, Agile, or project management frameworks
Experience working with field services providers and global vendors

Responsibilities

Lead and coordinate store network deployment activities, Store remodels, Store refreshes, and technology upgrades
Guide store managers, technicians, and vendor partners through installation and validation activities
Monitor project milestones, proactively identify risks, and escalate concerns as needed
Ensure accurate documentation, validation, and formal completion sign-off for deployment activities
Gather and document business and technical requirements for store network initiatives
Translate business needs into clear deployment requirements for engineering and operations teams
Serve as a primary point of contact for business partners like network teams, store operations, vendors and field support
Provide regular status updates, dashboards, and executive-level summaries for leadership
Provide escalation support for store network incidents impacting POS, Store Wi-Fi, IoT devices, and critical retail applications
Act as a single point of coordination during high-impact store outages and regional incidents
Partner with Network Operations, Engineering, Service Desk, and vendors to drive incident resolution and root cause analysis
Support incident bridges and communications during major incidents
Identify recurring operational issues and feed insights back into deployment standards, designs, and processes
Support day-of-deployment activities, including coordination with vendors and store teams
Track and manage post-deployment issues through stabilization and handoff to support teams
Analyze deployment issues and trends to recommend process improvements and standardization
Ensure documentation is updated post-deployment (as-built diagrams, inventory, lessons learned)
Help define and improve deployment processes, change management, and readiness checklists
Support standardization of deployment workflows across regions and store formats
Assist with vendor coordination, SLAs, and performance tracking
Drive continuous improvement for deployment efficiency, quality, and store experience
Deliver clear, professional communication to store leadership, vendors, and internal stakeholders
Set expectations regarding timelines, deliverables, and next steps
Represent the team with professionalism when engaging with business leaders and project managers
Mentor junior analysts through active coaching and performance feedback
Foster a collaborative, customer-first team culture
Contribute to training programs, documentation updates, and knowledge-sharing initiatives