Business Analyst (Starlink Growth)

SpaceX•Redmond, WA

4h•$80,000 - $115,000

About The Position

Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. The Starlink Growth team drives consumer adoption and expansion by analyzing market trends, optimizing acquisition strategies, and informing pricing and retention initiatives. This role will focus on consumer metrics and insights, conducting research and reporting to support data-driven decisions that accelerate subscriber growth and enhance user value. Our ideal candidate is a proactive analyst with a blend of quantitative skills and curiosity for market dynamics, capable of turning complex data into actionable strategies for consumer growth.

Requirements

Bachelor's degree
2+ years of professional experience in business analytics, consulting, market research, or growth operations
1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)

Nice To Haves

Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field
Advanced SQL skills, including complex joins, window functions, and query optimization
Experience with forecasting, financial metrics (e.g., LTV, CAC), or pricing analysis
Proficiency in statistical modeling and forecasting techniques (e.g., time-series analysis, regression in Python or R)
Experience with ETL processes, data pipelines, or automation scripting (e.g., Python, VBA)
Background in high-growth consumer tech environments, startups, or consulting firms with a focus on customer acquisition and retention
Strong research skills, including familiarity with market intelligence tools (e.g., surveys, competitive analysis platforms)
Excellent communication abilities, with a track record of presenting insights to non-technical audiences and influencing cross-functional teams
Project management experience, including prioritizing tasks in fast-paced settings and collaborating with diverse stakeholders

Responsibilities

Perform in-depth analyses of consumer metrics, including Lifetime Value (LTV), Customer Acquisition Cost (CAC), churn rates, and cohort performance, using SQL queries and statistical methods to uncover trends and opportunities
Develop forecasting models for subscriber growth, revenue projections, and market penetration, incorporating external factors like competitive landscapes and economic indicators
Create and maintain reporting dashboards and visualizations (e.g., using Tableau, Power BI, or Looker) to track key performance indicators (KPIs) for consumer acquisition, retention, and engagement
Conduct market research and price analysis, evaluating elasticity, competitive pricing, and promotional impacts to recommend optimizations that drive revenue and affordability
Collaborate cross-functionally with marketing, product, and sales teams to integrate insights into growth strategies, including A/B testing support and scenario planning
Identify data gaps and work with engineering teams to improve data collection for consumer use cases, ensuring robust datasets for ongoing analysis
Deliver presentations and reports to stakeholders, translating technical findings into clear, business-oriented recommendations that influence decision-making
Support ad-hoc research projects, such as regional market assessments or emerging trends in broadband adoption, blending qualitative insights with quantitative rigor

Benefits

long-term incentives, in the form of company stock, stock options, or long-term cash awards
potential discretionary bonuses
ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday