Business Analyst - Solution Delivery

SiteTraker • Austin, TX

94d

About The Position

As a Business Analyst on the Professional Services team, you will play a critical role in the successful delivery of Sitetracker's solutions. You will work closely with customers, project managers, solution architects, and product teams to ensure customer requirements are well-understood, accurately captured, and effectively implemented. This is a highly collaborative role focused on understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform.

Requirements

• 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment.
• Experience working on enterprise software implementations or digital transformation projects.
• Strong process mapping and documentation skills.
• Proficient at conducting stakeholder interviews and facilitating workshops.
• Excellent communication, facilitation, and stakeholder management skills.
• Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
• Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment.
• Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus.

Responsibilities

• Engage directly with customers to gather, analyze, and document business and functional requirements.
• Facilitate discovery sessions and requirements workshops with stakeholders at various levels.
• Create detailed process documentation, including workflows, use cases, user stories, and data mappings.
• Translate customer needs into clearly defined specifications for configuration or development within Sitetracker's platform.
• Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery.
• Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise.
• Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops.
• Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value.
• Participate in continuous improvement efforts for internal processes and methodologies.

What This Job Offers

• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 251-500 employees