Business Analyst - ServiceNow

Ampcus • Reston, VA

76d

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. The Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent assists in the gathering and synthesizing of business requirements for lowplexity software, systems, processes and/or services and translates them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as the conduit between the business area and the technical or software development team through which requirements flow.

Requirements

• Experience with ServiceNow ITSM module implementation
• Experience with large-scale business transformation of organizations from legacy systems to ITSM
• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• 3-5 years' experience in functional, operational, business, data, systems or testing analysis.
• Previous experience working with ServiceNow application is required.

Nice To Haves

• Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions.
• Moderate understanding of business analysis core competencies.

Responsibilities

• Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business area's user and technical (functional/non-functional) requirements.
• Responsible for the overall success of user acceptance testing, including documentation, verification and release.
• Identifies, documents and troubleshoots problems in systems, software and processes.
• Reviews, Analyzes and creates detailed documentation of business systems and user needs.
• Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree