Business Analyst - ServiceNow

Take-Two Interactive Software, Inc. • New York, NY

99d • $72,000 - $106,560

About The Position

An IT Business Solutions Analyst plays a key role in bridging the gap between business needs and technical solutions. They work closely with partners to understand business objectives, bring together and document requirements, and find opportunities for process improvement. By analyzing data, workflows, and systems, they design and recommend solutions that enhance efficiency, reduce costs, and support interpersonal goals. The role involves collaborating with multi-functional teams, assisting in vendor relationships, and ensuring the successful implementation of technology solutions, and ensuring smooth adoption by end-users. Ultimately, this role helps bridge business and technical needs.

Requirements

• 3 years of relevant experience + minimum 1 year of experience of building functional user requirements for ServiceNow implementation.
• 1 year experience with ServiceNow ITSM and/or ITOM product suites.
• Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field.
• Proven ability working directly with internal business customers in a support-type role.
• Proven ability assisting with product requirements, launching, and post implementation support.
• Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve.
• Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart.

Responsibilities

• Act as a liaison between business units and technical resources to ensure alignment on project objectives.
• Facilitate communication between collaborators to ensure expectations are clear and understood across departments.
• Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality.
• Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs.
• Create process maps, workflows, and data models to represent business processes and system integrations.
• Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements.
• Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals.
• Analyze business data to identify trends, difficulties, and determine areas for optimization.
• Assist in the development of reports and dashboards using business intelligence tools (e.g., Tableau, Power BI, SQL) to track key performance indicators (KPIs).
• Support project managers in planning, tracking, and reporting on project progress, risks, and status.
• Identify potential risks or issues during the solution implementation phase and proactively mitigate them.
• Assist in the coordination and delivery of training sessions across the EMEA and APAC regions.
• Develop test cases, conduct user acceptance testing (UAT), and validate that systems meet business requirements.

Benefits

• Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Fitness allowance, employee discount programs, free games & events and stocked pantries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees