Business Analyst Senior- Dialer Administrator
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior within PNC's Retail Lending Solutions Platform Delivery organization, you will be based in Pittsburgh PA, Cleveland OH, Brecksville OH, Wilmington DE, Charlotte NC, Chicago IL, Tysons Corner VA, Atlanta GA, or Kalamazoo MI. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. The role will require a balance of business analyst skills combined with technical skills. You will be supporting our business partners in Retail Lending Solution to delivery accelerated growth through customer centric platforms, processes and people while managing risk. Candidates for the position should be results-driven, problem solvers with great attention to detail and accuracy in a time sensitive environment. Preferred candidates will have technical skillsets (Dialer Administrator for Noble /Alvaria or Genesys, Auto Dialer, Auto Dialer support, telephony, Jira, Confluence), coupled with an advanced business analyst skills (requirement writing, user story writing, user acceptance testing).
