Business Analyst - Records & Advising

California State University, Bakersfield • Bakersfield, CA

6d • Onsite

About The Position

Under the direct supervision of the Senior Director of Enrollment Management Administration, the Business Systems Analyst I assists with entry-level functional and technical support for the PeopleSoft Campus Solutions Student Records and Academic Advising modules. The incumbent works closely with IT staff, functional offices (e.g., Registrar, Advising, Academic Affairs), and external vendors to help gather business needs, understand system capabilities, and support the implementation of solutions. This position helps users improve processes, troubleshoot straightforward issues, document functional requirements, assists with testing activities, and supports compliance with institutional and systemwide policies. The Analyst works on assignments of limited to moderate scope, building foundational knowledge of higher education student systems, business process analysis, and project coordination.

Requirements

• EDUCATION & EXPERIENCE – Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis.
• Regular and reliable attendance is required.
• General knowledge of principles and concepts of business systems process analysis, technology applications, and project management.
• Strong organizational and time management skills to plan, organize, and prioritize work.
• Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.
• General knowledge and ability to troubleshoot system issues.
• Ability to maintain confidentiality and appropriately handle sensitive data and information.
• Ability to work independently, as part of a team, and build relationships with diverse stakeholders.
• Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.
• Computer skills to appropriately troubleshoot and alter systems as required.
• Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs.
• May be called back periodically to perform work as needed on an emergency basis.

Nice To Haves

• Experience with PeopleSoft and OnBase/Unity Client.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

Responsibilities

• Assist functional stakeholders (Registrar’s Office, Undergraduate Advising, Colleges) in identifying and documenting business needs related to Student Records and Academic Advising.
• Review current pre-defined system configurations and processes to help identify basic gaps and recommend solutions.
• Translate straightforward business and technical requirements into draft functional specifications for developers or third-party vendors with guidance from senior staff.
• Participate in small-scale projects, enhancements, and upgrades related to student records and advising under direction from the Senior Director of Enrollment Management Administration.
• Support analysis efforts for projects aimed at improving workflows in student record-keeping, academic progress tracking, and advising services by gathering notes during meetings, documenting existing workflows exactly as described by stakeholders, preparing simple current-state workflow diagrams, and capturing user pain points
• Assist in documenting functional requirements, business processes, and data workflows.
• Help design and execute system and user acceptance testing for upgrades, patches, and new functionality by recording testing outcomes, identifying simple discrepancies, and logging issues in the designated tracking tool.
• Contribute to recommendations for improving advising and records processes, with oversight from senior team members.
• Assist with configuring and validating system settings within PeopleSoft Student Records and Academic Advising, following established guidelines, by updating delivered values in tables, verifying term activation steps, or validating checklist items.
• Flag unexpected results for review.
• Perform routine data validation to support system accuracy and integrity.
• Create basic queries, reports, or dashboards using delivered PeopleSoft tools and reporting solutions (e.g., PS Query, BI Publisher), with guidance as needed.
• Assist with Degree Audit and Academic Advisement Report maintenance and testing by performing basic testing of existing rules, verifying student scenarios provided by senior analysts, documenting discrepancies, and preparing notes for review.
• Assist with routine National Student Clearinghouse reporting tasks such as running scheduled processes, reviewing output files for obvious data omissions, documenting error messages, and preparing preliminary correction lists.
• Escalate all system logic or configuration-related issues to senior staff.
• Help develop user documentation, training materials, and process guides.
• Provide pre-established and introductory training and support to staff and faculty advisors on system functionality.
• Troubleshoot simple functional system issues, resolving those within position scope and escalating more complex issues to senior staff or management.

Benefits

• CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more!
• See our benefits website for additional information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level