BUSINESS ANALYST / PROJECT LEAD

Zermount, Inc-posted 3 months ago
Full-time • Mid Level
Hybrid
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Zermount Inc. is seeking a SR. Business Analyst / Project Lead to lead the day-to-day operations of the PPM tool project and drive data-driven decision-making and optimize business processes. This role is vital in identifying opportunities for improvement and fostering strategic initiatives that align with Zermount's mission of delivering innovative solutions that enhance customer experience. By leveraging analytical expertise and industry insights, the Business Analyst will contribute significantly to the company's growth and operational excellence.

  • Lead daily PPM project activities including scheduling, risk management, and performance tracking to ensure successful delivery of program objectives.
  • Provide business analyst expertise to align technical solutions with program requirements, ensuring scalability, compliance, and mission effectiveness.
  • Prepare and deliver summary reports for each reporting period, documenting progress against milestones, risks, and corrective actions.
  • Present findings to leadership and stakeholders, providing recommendations to improve system performance, resource allocation, and program efficiency.
  • Capture lessons learned and ensure knowledge is integrated into future planning and execution.
  • Coordinate with stakeholders to plan and integrate new components into the PPM environment to ensure compatibility and seamless interoperability.
  • Provide architectural oversight for testing, validation, and deployment activities to ensure new components meet system performance and compliance requirements.
  • Provide other PPM-related support as requested by the client or leadership.
  • Assist in the development, maintenance, and support of the WRMS application following IRS's ELC methodology, including performing gap analysis, requirements engineering, and coordinating the deployment of updates and service packs. Evaluate systems and software tools for effectiveness.
  • Provide production support during core business hours, including managing unscheduled outages, conducting root cause analysis, and ensuring system performance tuning and capacity management.
  • Review and provide input on PPM-related training documentation, while developing training materials for new PPM modules to support IRS staff development.
  • Conduct ongoing training sessions and mentoring to share best practices, processes, and procedures, enhancing the knowledge base of IRS personnel.
  • Plan, facilitate, and manage customer requirements elicitation sessions and documentation, while providing technical support and conducting research for quality measure recommendations related to PPM product configurations
  • Perform comprehensive analysis, design, development, testing, and deployment of Business Objects data universes, Crystal Tool Reports, and related reporting functionalities to support enterprise-wide reporting requirements.
  • Provide a summary of work performed, including a list of accepted deliverables and their submission dates, at the end of the Base Year and each Optional Period of Performance.
  • Compile and maintain all scripts utilized by the Contractor for work tasks, along with a database repository for data storage.
  • Collaborate with business partners and IT suppliers to gather requirements, configure workflows, and integrate human capital data into the PPM environment, ensuring effective tracking and forecasting of IT workforce skills, demand, and capacity.
  • Facilitate user acceptance testing and develop training materials in partnership with stakeholders to enhance utilization of the PPM Resource and Project Management modules.
  • Minimum five (5) years of experience in business analysis, requirements gathering, and process improvement in IT systems.
  • An understanding of the software development lifecycle (SDLC).
  • Proficiency in business process modeling, gap analysis, and requirements documentation.
  • Experience with Agile and waterfall methodologies.
  • Hands-on experience with tools like JIRA or Confluence.
  • Hand-on experience with ServiceNow.
  • IRS active suitability
  • Minimum: BA/BS degree in IT or related field (i.e. Computer science) from an accredited college/university.
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