Business Analyst - Process Improvement

MAXIMUS • Arlington, VA

377d

About The Position

Maximus is seeking a detail-oriented and analytical Business Analyst with a specialization in Process Engineering and Improvement to join our team in Arlington, VA. The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. This role requires excellent problem-solving skills, the ability to work collaboratively with cross-functional teams, and a commitment to continuous improvement.

Requirements

• Candidates must have an active TS/SCI Security Clearance.
• Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field.
• ITIL (Information Technology Infrastructure Library) Certification.
• 7 years of proven experience in process engineering and improvement, ideally within DoD.
• 5+ years in performing process and requirements analysis.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.).
• Proficiency in process mapping and analysis tools/software.
• Familiarity with industry-specific frameworks (ITIL, COBIT 2019, TOGAF, PMBOK etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Certified Business Process Professional (CBPP).
• Certification in Six Sigma, Lean, or other process improvement methodologies.
• Project Management Certification (i.e., CAPM, PMP, CSPM).
• Experience with project management software (e.g., MS Project, Jira).

Responsibilities

• Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization.
• Engage with stakeholders to gather insights and feedback on existing processes.
• Collect quantitative and qualitative data from various sources to understand process performance.
• Use statistical tools and software to analyze data, identify trends, and measure process effectiveness.
• Maintain accurate and up-to-date records of data collected for ongoing analysis.
• Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma.
• Create detailed action plans and timelines for implementing process improvements.
• Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals.
• Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation.
• Monitor progress and address any issues that arise during the implementation phase.
• Ensure that changes are integrated seamlessly into existing workflows with minimal disruption.
• Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes.
• Use key performance indicators (KPIs) to measure the success of process improvements.
• Conduct regular evaluations and make necessary adjustments to optimize processes further.
• Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs).
• Maintain an organized repository of all process documentation for easy access and reference.
• Ensure that documentation is updated regularly to reflect any changes or improvements.
• Work closely with various departments, including operations, finance, and IT, to understand their specific needs and challenges.
• Facilitate workshops and meetings to gather input and foster a collaborative approach to process improvement.
• Act as a liaison between different teams to ensure alignment and effective communication.
• Develop and deliver training programs to educate staff on new processes and improvements.
• Provide ongoing support and guidance to employees to ensure they understand and adhere to updated processes.
• Create training materials, such as manuals and guides, to assist with the onboarding of new processes.

Benefits

• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off

What This Job Offers

• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees