Business Analyst - Portal Liaison - Hybrid

Gainwell Technologies LLC

1d•Hybrid

About The Position

As a Business Analyst - Portal Liaison - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Portal Liaison Business Analyst position collaborates closely with the Providers, state Client, the Managed Care Organizations, and engineering teams. Looking for an engaging and energetic personality that can easily interact with portal users. Here are the details on this position.Gainwell empowers you to show you are a pro and help clients deliver better health and human services outcomes using innovative technology and solutions. Under general supervision this position will coordinate with users and systems to implement enhancements as well as troubleshoot intermittent concerns with the public and secured portals. Takes ownership of the tasks related to change management and follows through to completion. Exercises independent judgment within defined practices and procedures to determine appropriate action. Partner with other areas for incident resolution that impacts users. Research, identify, and specify solutions to problems. Acts as an informed team member, providing information analysis and limited project direction input. Support and conduct fact finding investigations, user experience, and configuration elements of solution design. Follows established guidelines, interpret policies, procedures, and protocols. Developing and maintaining structured user manuals, training materials, and other educational resources.

Requirements

Three to Five years experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.
Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, Adobe, and OneNote.
Skilled in Troubleshooting and Solving computer-related technical problems over the phone, email, and meetings.
Technologically savvy, strong organizational, analytical, critical thinking, and customer service skills, along with exceptional attention to detail.
Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information along with exceptional attention to details.
Ability to work outside core business hours if needed to meet project timelines.

Nice To Haves

Medicaid/Health Insurance experience
Experience working in a project setting.
UAT testing
Change Management
SQL

Responsibilities

Coordinate with users and systems to implement enhancements
Troubleshoot intermittent concerns with the public and secured portals
Take ownership of the tasks related to change management and follows through to completion
Partner with other areas for incident resolution that impacts users
Research, identify, and specify solutions to problems
Support and conduct fact finding investigations, user experience, and configuration elements of solution design
Follow established guidelines, interpret policies, procedures, and protocols
Developing and maintaining structured user manuals, training materials, and other educational resources