Business Analyst - Patient Portal

Stanford Health Care•Palo Alto, CA

20h•$56 - $74•Hybrid

About The Position

This role supports the intersection of healthcare operations, technology, and patient experience at Stanford Health Care. We are seeking a healthcare‑trained professional with real‑world hospital or clinic experience, a strong affinity for technology and AI, and a proven ability to support patient‑facing applications in a complex healthcare environment. This is a Stanford Health Care job.

Requirements

Bachelor's Degree Bachelor’s degree in related field:  COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING
Three (3) to Five (5) years of progressively responsible and directly related work experience in healthcare or technology related work environment.
Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008.
Strong UNIX shell scripting skills.
Strong WinBatch scripting skills.
Mid-level Microsoft Office skills
Ability to diagnose and resolve complex technology problems
Ability and desire to learn specialized and advanced technology solutions
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to develop new skills and teach others
Ability to collaborate and build consensus with stakeholders
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues
Ability to develop solutions for new and unfamiliar challenges
Ability to analyze data, interpret results and draw conclusions
Knowledge of current issues and trends in health care and business and financial operations in a health care system
Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting

Nice To Haves

Master’s degree in healthcare administration (MHA), Health Informatics, Health Information Management, or a related healthcare‑focused discipline preferred, or demonstrated significant academic concentration in healthcare through undergraduate or graduate coursework (e.g., healthcare administration, clinical operations, health systems, population health)
Certification in relevant applications
Prefer experience with 2 major implementations or upgrades
Hands‑on experience supporting applications used within hospital or clinic settings, with exposure to clinical, operational, or administrative workflows

Responsibilities

Provide tier-2 support of application incidents reported through the help desk
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
Implement changes using documented procedures that are compliant with department’s policies and procedures
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Work with and mentor junior staff members to document workflows
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
Participate in team and cross-team meetings and maintain appropriate meeting records
Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.