Business Analyst, Operations Strategy & Change Management

Walmart

92d • $49,140 - $91,260

About The Position

The WBD Global Content Operations (GCO) runs worldwide post-production services and sources, creates, customizes and localizes all content from our studios, producers, marketers and 3rd party distributors to delivers for all our content outlets globally across Streaming, TV Networks, Theatrical exhibitors, Home Entertainment Licensing Clients, Marketing, Advertising and Publicity. We operate post-production across US, Latam and Europe, and the content supply chain for over 3000 content platforms, 600 channels, 18 of our own streaming platforms and theaters across the world in over 200 territories and localizing content in over 68 languages. We are looking for a hybrid Business Analyst to support our Operations Strategy and Change team within Global Content Operations (GCO). The role will be responsible for supporting business, operations and technology analysis across the portfolio of GCO services and capabilities, upon which we execute new content launches, support expanding business propositions and keep aligned with our business partners overall strategy and requirements. In this role you will analyze business processes to identify opportunities for efficiency and optimization, ensuring alignment with the Target Operating Model and strategic transformation goals across multiple Content Operations Centers of Excellence (COE) and Lines of Business (LOB). Your role will also involve collaborating with stakeholders to gather, document, and analyze business requirements, providing clear, data-driven solutions that meet operational and strategic needs, as well as supporting change management activities across the Transformation portfolio. This role requires strong skills in business process improvement, data analysis, and stakeholder engagement, and a proactive approach to continuous improvement and operational success. It is pivotal in helping our teams adapt to change while ensuring seamless operational performance across projects.

Requirements

• 3+ years of experience in Change Management, Business Analysis, Process Analysis, or related roles.
• 3+ years of experience in Production, Post-Production, Media, Broadcast and/or Streaming Distribution, strongly preferred.
• Strong knowledge of change or product management and agile principles, methodologies, and tools.
• Proven ability to think strategically, question assumptions, and approach problems from multiple angles.
• Strong experience in analyzing complex processes and data sets.
• Competence with Business Intelligence (BI) tools for tracking KPIs and supporting decision-making.
• Demonstrated expertise in preparing and delivering presentations to leadership.
• Exceptional organizational and time management skills.
• Demonstrated ability in producing and managing comprehensive documentation.
• Experience in using data to develop and monitor KPIs and OKRs.

Nice To Haves

• Experience working with global teams across multiple time zones.
• Demonstrated ability to thrive in an environment of continual change.

Responsibilities

• Analyze existing business processes to identify areas for optimization and efficiency improvements.
• Perform Gap analysis to identify discrepancies between the current state and the desired target state of business processes, systems, or capabilities.
• Recommend solutions to bridge gaps, such as process enhancements, technology capabilities, and/or resource allocation.
• Use data-driven insights to measure progress, identify trends, and support continuous improvement initiatives across the organization.
• Collaborate with Strategy & Projects teams to assess the impact and scale of transformation on processes, teams, and stakeholders.
• Assess user readiness for upcoming changes and help ensure a smooth transition during UAT and implementation phases.
• Gather business requirements from stakeholders and translate them into actionable solutions.
• Conduct process analysis and mapping sessions with stakeholders to gather business requirements and identify improvement opportunities.
• Create and maintain documentation, including process flows, requirements specifications, assessments and training materials.
• Work closely with technology partners to develop and validate UAT test cases that align with business needs.

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and sick time
• Vacation

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 11-50 employees