Business Analyst, OCAO - (25-CAO-105000-004)

District of Columbia Water and Sewer Authority • Washington, DC

328d • $85,000 - $105,000

About The Position

The Business Analyst, OCAO position's principal tasks will include, but are not limited to, performing specialized business operations tasks and activities such as business process documentation, basic project and risk management activities, data-collection and analysis, and internal/external communications. To succeed in this role, the Business Analyst should be intuitively analytical and comfortable explaining complex concepts to non-technical users.

Requirements

• A minimum of three (3) years of experience in using advanced computerized models to extract the data needed
• Bachelor's degree in a Business-related field such as statistics, mathematics, or a related subject involving math (e.g., economics, data science)
• Collaboration skills
• Advanced documentation skills for creating SOPs, Business Process Documents, Process Maps, etc.
• Data Visualization and Reporting skills
• Data-driven Insights and Storytelling skills
• English language proficiency

Nice To Haves

• Advanced proficiency in using MS Office Suite, interactive data visualization software (e.g., Power BI, Tableau, SAP Analytics, etc.), MS Teams, and SharePoint

Responsibilities

• Support the OCAO in launching and managing a formal program management office to monitor the performance and risks of units within Cluster
• Track, analyze and report performance of the Administration Cluster to the CAO
• Implement Department rules and support the OCAO in monitoring strategic/operational performance against defined KPIs
• Oversee and manage Administration Cluster's budget and spending in collaboration with the CAO
• Manage and track staffing levels and staff performance; to include onboarding and training, and coordination with People and Talent on learning opportunities
• Leverage data and metrics to maintain a dynamic performance dashboard pertaining to the Cluster and generate reports as needed
• Generate periodic status reports and deliver ad hoc data analysis to support the needs of the Administration Cluster
• Leverage existing DC Water data analytics tools in Oracle and upskill as needed to improve data management and analytics
• Interpret Enterprise data and derive strategic insights to help drive performance improvements
• Generate executive level dashboards and reports that can be presented to the CEO & General Manager, presented to the Board, or published on DC Water's Website
• Communicate and present strategic and data driven insights to executives concisely and to the point
• Perform other related duties and projects at the direction of the immediate supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree