Manager, Professional Services
About The Position
The Business Analyst Manager is accountable for the day-to-day performance, development, and engagement of a team of Business Analysts delivering Professional Services for DCM products. They ensure consistent, high-quality execution of business analysis activities while building strong capability, predictable delivery outcomes, and a disciplined operating environment. The BA Manager shapes and improves the experience of key Vertafore clients by ensuring Business Analysts consistently deliver clear requirements, sound recommendations, and effective customer communication. They work cross-functionally with Customer Support, Account Management, Professional Services, and Product Management to align execution and outcomes and to support the continued growth and maturity of the function. The BA Manager leads through people, systems, and standards. They remain close enough to the work to coach, guide, and ensure quality, without functioning as a senior individual contributor. They operate within a 0–6 month execution horizon, translating plans into focused delivery, managing performance and risk, and fostering a culture of clarity, accountability, and continuous improvement.
Requirements
- Proven people leadership and coaching capability, with experience developing and managing performance across a team
- Strong judgment in prioritization, decision-making, and escalation
- Ability to manage delivery through systems, standards, and capacity planning rather than individual heroics
- Strong working knowledge of DCM products, implementation approaches, and insurance distribution and compliance workflows
- Sufficient technical literacy to evaluate BA recommendations, guide problem-solving, and assess delivery risk
- Excellent written and verbal communication skills, with the ability to translate between technical, business, and customer perspectives
- Highly organized, able to manage competing priorities and maintain predictable execution
- Strong problem-solving and systems-thinking mindset
- Bachelor’s degree preferred or commensurate experience
- Minimum 7–10 years of experience in business analysis or professional services delivery within a software environment
- Experience working with distributed or global teams
Nice To Haves
- Prior people leadership, team lead, or functional leadership experience strongly preferred
- Insurance industry experience preferred
Responsibilities
- Leads, coaches, and develops Business Analysts across levels, establishing clear expectations, accountability, and growth plans
- Owns team-level performance, workload balancing, and delivery quality across customer engagements
- Monitors execution health, identifies risks early, and intervenes to ensure predictable, high-quality outcomes
- Ensures consistent execution of business analysis practices, including requirements definition, workflow documentation, configuration recommendations, and UAT readiness
- Reviews BA deliverables to ensure quality, clarity, and alignment with customer objectives and Vertafore standards
- Provides escalation support for complex delivery or customer situations, guiding resolution and reinforcing sound judgment
- Partners with Principal Business Analysts to reinforce standards, tools, and best practices across the team
- Identifies friction points and drives small, continuous improvements to processes, workflows, and execution practices
- Collaborates cross-functionally with Product, Account Management, Customer Support, and Professional Services leaders to align priorities and execution
- Translates plans and priorities into day-to-day execution for the BA team
- Fosters a positive, engaged team environment rooted in clarity, consistency, and accountability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
