About the position
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Under supervision, this position consults with internal customers to analyze, design, develop and maintain the technical application systems to support business needs. Responsible for translating business requirements into technical system specifications for teams within the Information Technology (IT) department. Consult with end users on how to effectively use functionality. May make recommendations to management on process improvement, new processes tools and techniques or services. Provide on-going support to end users.
Responsibilities
- Identify and define business, functional and interface requirements.
- Process new service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment.
- Analyze and provide solutions or recommendations to resolve basic customer inquiries for functionality not working as implemented.
- Construct workflow charts and diagrams.
- Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder.
- Manage simple requirement conflicts, and escalate complex requirement conflicts to senior level analysts.
- Communicate to internal IT providers of hardware, software and network requirements.
- Implement, modify, test, and administer business system applications under minimal supervision.
- Improve current systems by studying practices and designing modifications.
- Prepare technical reports by collecting, analyzing, and summarizing information and trends.
- Implement, tests, and deploy solutions to business problems.
- Follow incident, change and release management processes.
- Manage small projects by developing project plans and monitoring performance.
- Participate on larger project teams as needed.
- Prioritize initiatives based on business needs and requirements.
- Other duties as assigned.
Requirements
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
- 0 to 2 years experience in information technology, business analysis or related field.
Nice-to-haves
- High school diploma or GED.
- Bachelor's degree in information technology, computer science or related field.
Benefits
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Paid Caregiver Leave
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
