Business Analyst III - Service Technology

Boston Scientific•Arden Hills, MN

1d•$78,300 - $148,800•Hybrid

About The Position

At Boston Scientific, the Business Analyst III for our Global Service Management System (GSMS), is a critical role for our organization supporting the transformation of service operations across BSC’s Capital Equipment business. This role supports our Service business across the globe leveraging the ongoing S4 upgrade and harnessing the multitude of opportunities coming with this transformation. Based in Arden Hills, MN with a hybrid work model.

Requirements

Bachelor’s degree or 5+ years of equivalent supporting system implementation projects and/or service related systems (e.g. SAP, SF.com, etc)
At least 2 years of experience supporting a digital transformation in the Salesforce.com (SFDC) domain or similar
Understanding of Agile/Scrum methodology and backlog management.
Solid requirements gathering, leveraging critical thinking and superior problem solving skills
Strong analytical, communication, and stakeholder alignment skills.
Ability to quickly learn and assertively engage with resources at all levels within the organization
Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Managers, Directors and other stakeholders
5–10% travel required, domestic and international

Nice To Haves

Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives.
Lean Belt (Green to Black) is an asset.
Global awareness and sensitivity to multiple cultures.
Demonstrated expertise and/ or knowledge with SF.com / ServiceMax.
Demonstrated expertise with JIRA, Confluence, and MS Office tools.
Familiarity with SAP S4/Hana integration.
Background in regulated or field-service operated industries.
Proven ability to influence without authority and lead through ambiguity.

Responsibilities

Act as the Voice of the Business: present conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes
Work with businesses and service leaders to proactively identify, prioritize, facilitate and lead operational improvement initiatives
Support the creation of solid business cases and selling messages to articulate the value proposition to advocate for and support the change
Create and update documentation for business processes, training and system
Create clear requirements, acceptance criteria and testing scenarios aligned to the defined ways of working.
Run tests on assigned User Stories, following the defined process to document the findings and the acceptance criteria met.
Collaborate with Product Owner to drive system updates to global users and ensure adoption through change management.
Train the trainer in assigned features.
Support System and User Acceptance Testing (UAT) before feature releases.
Support compliance & quality efforts avoiding new CAPA/NCEP generation, design control & monitoring mechanisms to ensure compliance & resolution.