Northrop Grumman Federal Credi-posted 3 months ago
$68,700 - $115,934/Yr
Full-time • Mid Level
Gardena, CA
101-250 employees

We are seeking a dynamic and results-driven Business Analyst III/IV to join our growing team. This role will serve as a strategic liaison between business units and technical/data teams, ensuring that the credit union’s operational needs, member experience goals, and strategic objectives are translated into actionable, data-driven solutions. The ideal candidate will bring years of hands-on experience in credit union lending and deposit operations, with a deep understanding of how these functions work, what drives their success, and how they are measured. You should be able to quickly grasp the goals and metrics critical to these areas and use that knowledge to inform and influence strategic and operational decisions. You’ll play a critical role in analyzing product and departmental performance, creating process maps, developing business plans, and delivering high-quality data visualizations and presentations.

  • Collaborate with internal teams to collect, analyze, and document business requirements to ensure seamless execution of strategic initiatives.
  • Evaluate department and product-specific performance; develop KPIs and dashboards with minimal oversight to monitor business health, particularly in lending and deposit operations.
  • Analyze program performance (e.g., member referral programs) and make recommendations for improvement based on profitability and effectiveness.
  • Recommend KPIs, metrics, and data models to support growth strategies, especially within lending and deposit portfolios.
  • Document and map out current-state and future-state business processes to identify opportunities for efficiency and improvement.
  • Partner with internal departments, especially Lending and Deposit Operations to generate actionable business plans and strategies that support operational and growth objectives.
  • Create insightful dashboards and visual reports using tools like Oracle BI, Tableau or Power BI.
  • Use SQL to query data from various systems and interpret complex data sets to generate clear, strategic insights.
  • Support the evaluation of member behavior, retention, and engagement to inform experience and outreach initiatives.
  • Bachelor’s degree in business, Finance, Data Analytics, Information Systems, or a related field. Master’s degree preferred.
  • 8+ years of experience in lending and deposit operations within a credit union or similar financial institution is preferred.
  • 10+ years of experience in business analysis, preferably in financial services or credit unions.
  • Strong understanding of credit union product lines, operational workflows, and performance metrics.
  • Knowledgeable in SQL, with strong hands-on experience in data querying and manipulation.
  • Skills in Tableau or Power BI for creating dashboards and interactive reports.
  • Strong understanding of business process mapping and optimization techniques.
  • Exceptional written and verbal communication skills, with the ability to present data-driven insights to non-technical audiences.
  • Experience developing KPIs, analyzing campaigns, and supporting cross-functional teams with actionable strategies.
  • Detail-oriented, analytical thinker with a strategic mindset and proactive approach to problem-solving.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • 401(k) profit sharing plan with employer matching
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