Business Analyst III, Credit & Collections(Tulsa or OKC)

One Gas • Oklahoma City, OK

279d

About The Position

The Business Analyst III, Credit & Collections role at ONE Gas involves collaborating with collection partners to ensure maximum returns. The position requires expertise in the DebtNext software, which interfaces with the CIS system to manage charged-off accounts. The analyst will provide analysis on payment arrangements and charged-off accounts to minimize customer default rates and bad debt expenses. Additionally, the role includes managing proactive outreach campaigns to minimize account receivables and ensure timely processing of disconnects and reconnects.

Requirements

• Minimum Bachelor's Degree.
• Experience administering advanced Workforce Management Systems such as Aspect eWFM, IEX Totalview, Community, etc.
• Experience developing and implementing real-time management procedures and capacity planning models.
• Working knowledge with routing and IVR scripts in high-volume ACD environments using systems such as Avaya, Genesys, DebtNext, LexisNexis, etc.
• Experience with and thorough knowledge of company customer services functions, policies, and procedures.
• Working knowledge of distribution field and service operations.
• Experience with the application of math and algebra and demonstrated ability to develop and execute on business cases.
• Experience in use and function of office equipment including microcomputers and applicable software.
• Experience monitoring, evaluating, and developing policies and procedures to ensure compliance with governmental rules and regulations.
• Experience researching, preparing, and composing reports, guidelines, cost analyses, procedures, training materials, budgets, presentations, and correspondence.
• Demonstrated ability to read and write fluently in English.
• Minimum applicable driver's license.

Nice To Haves

• Experience with governmental rules and regulations applicable to position.
• Knowledge of credit/contract law.
• Understanding of accounting and audit practices and procedures.
• Supervisory and management skills.
• Experience creating, promoting, and managing a safe work environment.
• Experience developing information and conducting group presentations.

Responsibilities

• Develop and execute customer service strategies, including call routing, real-time management, bad debt management, forecasting, scheduling, and capacity planning.
• Manage collections vendors, projects, and analytics.
• Serve as lead liaison with vendors, information technology, customer service, field operations, contract administration, and legal.
• Design and implement systems to manage workload requirements, staffing, vendor, and project needs.
• Collaborate with Information Centers, Business Offices, and Field Operations to develop and implement real-time management strategies.
• Meet with vendors, IT, and Customer Service to review performance and projects; provide solutions to performance or project issues.
• Develop alternatives to address risk mitigation, budget impacts, and other changes.
• Provide analytics and reporting for operational, financial, and resource decision-making.
• Implement forecasting strategies to predict future staffing or vendor needs.
• Responsible for overall strategy and implementation of process flows to maximize efficiency.
• Collaborate with internal and external groups to execute changes to Customer processes.
• Design, develop, and implement planning models based on expected capacities.

Benefits

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off.
• 401K that is 100% matched up to 6%.
• Profit Sharing Plan.
• Paid Parental Leave.
• Basic and Optional Employee Term Life Insurance.
• Education Assistance and Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree