Business Analyst II

Brigham and Women's Hospital•Somerville, MA

48d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Opportunity The Business Analyst will join the Mass General Brigham Digital, Enterprise Analytics Team which will be responsible for assisting with business intelligence initiatives, to help our end users access and analyze data from a data warehouse, data mart, OLAP source or operational systems. This position will also assist in developing the business and technical requirements, planning, rollout, and support of the front-end reporting tools used throughout the organization. Additionally, the business analyst will act as the gatekeeper for all requests from stakeholders and be a key resource when validating development efforts before they go to production. The work is rapidly evolving, and the Business Analyst must be able to operate in an agile manner and respond to significant change within Enterprise Analytics as teams evolve to the new strategic plans. The Business Analyst will report to the Analytics Manager for Enterprise Analytics Business Intelligence reporting.

Requirements

Bachelor's Degree Information Systems required or Bachelor's Degree Related Field of Study required
MGB can consider and review experience in lieu of a degree
3-5 years' experience, preferably in healthcare data analytics
2+ years' experience with analytics support, business intelligence or data warehouse environment and EPIC experience is preferred
Data analysis skills, both qualitative and quantitative
Ability to communicate clearly and work well with business users to gather requirements
Experience in planning and leading cross team meetings, facilitation and presentation are required
Experience in business requirements gathering required
Experience in creating and executing test cases required
Pro-active, process-driven, with a strong focus on understanding and exceeding the expectations of the customer
Candidate should have an understanding of basic financial and business principles in healthcare setting
Excellent written and verbal communication skills
Strong project management and organizational skills
Detail oriented and experienced in leading projects from initiation to completion
Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues
Comfortable organizing and leading discussions with a broad range of end-users and/or leadership
Ability to work effectively in a complex and agile environment while remaining flexible and adaptable
High-energy, high-impact, team-oriented professional that builds strong working relationships

Nice To Haves

Proficient in basic SQL is a plus
Knowledge of Cognos Analytics, Tableau, Power BI or other Business Intelligence tools preferred.
Project Management experience including tools such as Adobe Workfront, Service Now, Azure DevOps or other project organization tools a plus
Epic Clarity experience a plus
Experience with ITIL service desk functionality
Proficiency in Windows and MS Office 365, familiarity with ServiceNow, Collibra, or similar tools
Uses critical thinking to develop content e.g., PowerPoint, Metric Dashboards

Responsibilities

Triage incoming requests and issues from business customers.
Partners with stakeholders to identify, evaluate, and document requests.
Work with members of the organization to model and deliver data needed to support operations of the business.
Drive intake requests through lifecycle of data collection, evaluation, and approval
Act as a liaison between customers and internal Data and Analytic teams to assure accurate problem or request interpretation. Courteously obtain and convey concise problem information as needed to properly inform escalated issues and minimize re-work in hand-offs
Prepare, coordinate, and facilitate cross team meetings with site and Data and Analytic representation required to identify requirements and confirm scope of requests
Responsible for first level contact of support for data and analytic products and services including the Enterprise Data Warehouse, Data Lake, Tableau Dashboards, and other teams as defined
Provide a high degree of customer service
Responsible for providing a thoughtful initial assessment of all requests, resolving issues within their abilities quickly, and escalating in a timely manner when beyond their capabilities
Assist Data Access & Security Lead with the access request process for all data repositories within the ecosystem allowing for a centralized and coordinated process for all users, leading this workflow when necessary
Coordinate and track identity management and access maintenance procedures
Track progress of tickets and follows up with other support staff involved to ensure service requests and incidents are resolved and customer communication is complete
Continually grow general knowledge of company culture, systems, and applications to increase the ability to resolve requests on first contact
Develop and manage reports and dashboards, focusing on KPIs
Assist Data and Analytics teams and leadership with metric needs
Create presentations and status/project reports as needed
Monitor established SLA's and conducts follow ups as needed
Document all useful or repetitive issue resolution or tips and tricks for use in the Center of Excellence
Work across the workstreams within the Data and Analytics Center of Excellence to support and build a knowledge base repository to help drive self-service and efficient problem resolution
Identify opportunities to enhance the user support knowledge base and/or create new user support aids, including FAQs, tip sheets, and trainings
Drive development, documentation, and process improvement efforts within team
Continuously evaluate the Data and Analytics intake approach to make process improvements, and ensure effective and efficient workflow is used to expedite evaluation of requests
Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Perform other duties as assigned