Business Analyst II, Customer Engagement Technology
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About The Position
The Go-To-Market (GTM) Team for Contact Center Management System (CCMS) within the Customer Engagement Technologies (CET) organization is seeking a highly skilled and motivated individual to help drive migrations from old legacy tools to Amazon Connect for WW Customer Service. This team is also responsible for leading functional testing, triaging emerging issues, and developing new testing solutions. An successful candidate is skilled at process development and documentation, as well as stakeholder management. You are a highly adept communicator, able to effectively build alignment with a diverse set of stakeholders, and identify and resolve the root cause of defects within current systems.
