Business Analyst I,II,III
About The Position
We are seeking a Property & Casualty Business Systems Analyst to support and enhance our Policy Administration systems. This role will partner with business stakeholders and technology teams to analyze workflows, define requirements, support system enhancements, and resolve production issues that impact critical insurance operations. This position may be filled at the BA I, BA II, or BA III level, depending on the candidate’s experience, skills, and demonstrated ability to work independently, lead initiatives, and influence outcomes. The ideal candidate is detail-oriented, proactive, and comfortable operating in a dynamic, regulated environment with evolving priorities.
Requirements
- Bachelor’s degree or equivalent education and work experience.
- Experience in the Property & Casualty insurance industry, with a strong focus on Homeowners and/or Residential Commercial (Florida experience strongly preferred).
- Understanding of insurance processes, policy lifecycle, and system workflows.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Experience with Duck Creek, Guidewire, or similar P&C platforms.
- Familiarity with regulated environments such as Florida or California.
- Proficiency with tools such as SQL, Excel, Visio, Jira, or similar.
- Experience with process modeling, system integrations, and data analysis.
- Business Analyst certification (CBAP, CCBA) a plus.
Responsibilities
- Business & Systems Analysis Partner with Policy or Claims business stakeholders to understand, document, and analyze current processes, systems, and workflows.
- Elicit, document, and refine business requirements, user stories, and acceptance criteria.
- Translate business needs into clear functional and technical requirements for system enhancements and automation.
- Perform impact analysis to assess downstream effects on systems, operations, and compliance.
- Process Optimization & Automation Identify opportunities to improve efficiency, accuracy, and user experience within our systems.
- Recommend and document process improvements aligned with regulatory requirements and industry best practices.
- Collaborate with IT, QA, and stakeholders to design and implement sustainable solutions.
- Project Delivery & Stakeholder Engagement Participate in or lead requirements workshops, discovery sessions, and backlog refinement meetings.
- Manage changing priorities and scope while ensuring requirements remain clear, documented, and approved.
- Support or lead user acceptance testing (UAT), validate solutions, and assist with rollout and adoption.
- Provide clear, timely communication and status updates to stakeholders.
- Documentation & Quality Assurance Create and maintain documentation including workflows, business rules, system behaviors, and configuration details.
- Develop and execute test plans, track defects and coordinate fixes.
- Ensure delivered solutions meet business requirements, quality standards, and compliance expectations.
- Production Support & Issue Resolution Troubleshoot system issues, identify root cause, and coordinate resolution with IT and development teams.
- Support production incidents and escalated help desk tickets related to our systems.
- Communicate issue status, risks, and resolution progress effectively to business partners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
