Business Analyst, Hero Care Center

American Red Cross • Oklahoma City, OK

23h • Remote

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, joining a team of welcoming, exceptional, yet unassuming, diverse, yet uncompromising individuals. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path, aligning your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits, joining a community that respects who you are away from work as much as what you do while at work. Under general guidance, the Business Analyst provides quantitative and qualitative analysis and support for business operations, planning and development, and activities covering areas such as business development, human resources, administration, budget management, business information systems, logistics and contracts. This role typically involves developing information on budget status, workforce level, equipment availability, and other business unit capabilities, and may include performing certain operational activities on behalf of the business unit. The analyst will also provide support, development and/or leadership guidance to all volunteers and ensure all duties are performed in compliance with standard operating procedures and applicable Federal, State, and local regulations. The American Red Cross is seeking a Hero Care Center Business Analyst, and this position can be based anywhere within the United States, with a preference for candidates in the Eastern or Central time zones.

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Knowledge of applicable principles, concepts, practices, and standards.
• Good interpersonal, verbal, and written communication skills.
• Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable.
• Ability to work on a team.

Nice To Haves

• BPI Experience
• Staffing Analysis Experience
• PowerBI User Experience

Responsibilities

• Provide quantitative and qualitative analysis and support for business operations, planning and development.
• Support activities covering areas such as business development, human resources, administration, budget management, business information systems, logistics and contracts.
• Develop information on budget status, workforce level, equipment availability, and other business unit capabilities.
• Perform certain operational activities on behalf of the business unit.
• Provide support, development and/or leadership guidance to all volunteers.
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.
• Provide Hero Care Center (HCC) operations support through data analyses.
• Conduct research, business operations analyses and feasibility studies to achieve process efficiencies and maximize staff utilization.
• Identify trends and develop recommendations for complex process issues impacting HCC performance towards goals and staff performance, utilization, adherence, and process compliance.
• Develop concepts for projects and operations including analysis, reporting, budget, and scheduling.
• Conduct risk, resource, cost-benefit, variance, impact, and/or other complex analyses.
• Develop metrics for and monitor performance of HCC initiatives and business operations.
• Develop complex modeling and reporting tools or other systems for monitoring and analyzing performance or data integrity.
• Coordinate certain operational support activities on behalf of the business unit.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees