Business Analyst - Fraud Claims Initiatives

First Horizon Corp.•Maryville, TN

46d•Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.â¯ We are passionate about doing things right and doing the right things.â¯ We collaborate with each other and with our internal business partners to delight our customers.â¯ We believe in creating an environment where everyone's ideas are valued so that the team operates at its best.â¯ Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. As a Business Analyst supporting project initiatives within the Fraud Claims space at First Horizon Bank, you will play a pivotal role in shaping how we protect and serve our clients when they face fraudulent activity. You will work collaboratively with associates across business units, including Fraud, Claims Operations, Technology, and Risk, to drive projects that modernize processes, improve accuracy, and enhance client experience. In this role, you will be responsible for analyzing complex business problems, mapping current and future state workflows, and developing innovative solutions that balance regulatory requirements, risk mitigation, and operational efficiency. You will be deeply engaged in both upcoming and ongoing projects, taking ownership for requirement elicitation, documentation, and serving as a bridge between technical teams and business stakeholders. You will actively participate in project planning, process improvement initiatives, and solution implementation, ensuring that all business needs are translated effectively into system and operational enhancements. The position requires keen attention to detail, a strong sense of ownership, and the ability to rapidly understand and respond to the evolving landscape of financial fraud. Key to your success will be your ability to foster strong relationships with associates, advocate for our clients, and maintain a thorough understanding of industry best practices and First Horizon's commitment to trust, security, and service excellence. Additional aspects of the position include: Monitoring relevant regulatory changes and suggesting compliance-driven improvements. Facilitating associate training related to new system or process changes. Delivering project status updates and presentations to leadership and stakeholders. Assessing the impact of solutions on both clients and internal operations.

Requirements

Bachelor's degree in Business, Finance, Information Systems, or equivalent experience.
2+ years of experience as a Business Analyst, preferably within financial services, fraud management, or claim operations.
Strong analytical, problem-solving, and communication skills.
Experience working within project teams (Agile or Waterfall environments).
Proficiency with business analysis tools (e.g., MS Visio, Excel, JIRA).
Ability to build productive relationships with associates and stakeholders.

Nice To Haves

Familiarity with fraud claims processes, compliance requirements, and banking operations is an asset.

Responsibilities

Facilitate requirements gathering from stakeholders to identify needs, pain points, and project objectives related to fraud claims.
Analyze current state workflows and systems, propose enhancements, and document future state processes.
Partner with Product Owners, Technology teams, and Operations associates to translate requirements into actionable deliverables.
Develop business cases, timelines, and impact assessments for project proposals.
Create and maintain detailed documentation, process maps, and functional specifications.
Support the design and rollout of new fraud claims systems and enhancements to existing platforms.
Participate in UAT (User Acceptance Testing) and support training activities for associates.
Monitor effectiveness of solutions, collect feedback, and recommend further improvements post-implementation.
Stay current with industry trends, compliance requirements, and best practices in fraud management.
Foster a client-centric culture by prioritizing solutions that enhance our clients' trust and experience.