Business Analyst - Esoteric

About the position

Under minimal supervision, the Business Analyst performs research, review, and analysis of data sources in multiple systems and at multiple sites, as needed. This position is responsible for ongoing analysis of business information, obtained from a variety of sources, including laboratory, financial, and demographic data. It involves development and preparation of material for team members and customers.

Responsibilities

• Perform data analysis in support of ad-hoc and standing customer requests.
• Provide team support across territories, offering creating insights into new analytical tools, processes and methods that support the overall goals of improved business relationships and support.
• Perform mapping of demographic data, test code and related price information enabling consolidation of customer data to provide a global customer view.
• Research new data sources and analytical tools; contribute to new product development and improvement in product delivery and presentation.
• Assignment of special projects as needed.
• Ensure compliance with company policy and government regulations.

Requirements

• Minimum of five years' experience in a high volume, laboratory customer services environment.
• Must have a global understanding of departmental and corporate systems: LIS, QDSS, QDRS, and other company utilized systems.
• Intermediate knowledge of testing names and methods to facilitate test cross-mapping.
• Proficiency with analytical tools (Access, Excel, SQL, Tableau, Alteryx), knowledge of data analysis methodology, use of presentation software.
• Strong communication skills and a strong commitment to delivering the highest level of customer service.
• Able to think analytically, conceptually, and systemically.
• Possess strong general business acumen - understanding business financials and metrics.

Nice-to-haves

• Certified Project Manager (CPM)
• Six Sigma Certified Black Belt
• Six Sigma Certified Green Belt

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities