Business Analyst - Enrollment Management

University of St Thomas•St. Paul, MN

5d•$61,260 - $80,000•Hybrid

About The Position

The University of St. Thomas invites qualified candidates to apply for a Business Analyst position within Enrollment Services. This position offers the flexibility to work remotely on a regular basis. However, the role requires in-person attendance for bi-weekly meetings and occasional events on our St. Paul or Minneapolis campuses. Work schedules and on-site requirements may change at any time based on business needs. The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission. The Enrollment Management Business Analyst will manage the relationship between the Enrollment Management team (“business users”) and technology teams in ITS, specifically CRM/Salesforce, Marketing Cloud/Pardot, CognosBI, Banner and others. This role supports Enrollment Management efforts in leveraging these tools and technologies. They will work collaboratively with ITS administrators, developers, and product owners to implement and troubleshoot technology products for use by Enrollment Management staff and leadership. They will also work collaboratively with academic units, including school and college leadership teams, recruiters and program directors. The Enrollment Management Business Analyst will be responsible for training enrollment staff in utilizing Salesforce, Marketing Cloud/Pardot, and other enrollment-related software effectively to recruit, enroll and retain prospective students. While they will not be in a student-facing role, they will need to understand recruitment strategy in order to lead the functional analysis and requirements refinement of mission-critical technologies. This role oversees user acceptance testing by the Enrollment Management team and will communicate testing feedback with the development teams in ITS to ensure timely implementation. Effective written and verbal communication skills are imperative for this role, as is a willingness to cooperate effectively with diverse units across the campus.

Requirements

Bachelor's degree in a relevant field
At least three years of professional experience involving technology product management, project management, higher education recruiting and enrollment, or another relevant combination of experience.
The equivalent combination of education and experience from which comparable knowledge and skills have been acquired may be substituted.

Nice To Haves

Preferred experience includes working with CRM technology including Salesforce, mass communications software such as Marketing Cloud or Pardot
Working in fast-paced technology development cycles and gathering complex technical requirements from functional stakeholders

Responsibilities

Act as a liaison between the Enrollment Management team and technical experts in ITS
Assist with eliciting, analyzing, documenting and communicating project requirements and user stories that satisfy stakeholder and project needs.
Lead project planning, supporting in the execution and development of all technology-related projects that impact Enrollment Management.
Quickly understand Enrollment Management’s desired direction, structure, and requirements of new technology implementations.
Support and train Enrollment Management staff as well as enrollment and recruiting staff in the schools and colleges on best practices for successful use of all enrollment-related technology platforms.
Compile training documentation and oversee training plans for new technology features and lead functional implementation of new technology products.
Provide advanced functional troubleshooting to quickly resolve less complex issues without involving technical experts in ITS
Assist project managers in setting appropriate timelines, prioritizing critical issues and being a spokesperson for Enrollment Management needs
Help with enforcement of project deadlines and schedules; attend all planning sessions to ensure proper staffing and prioritization vs. other campus units