Business Analyst, Employee Benefits

Employee Navigator•Bethesda, MD

2d•$60,000 - $95,000•Onsite

About The Position

Employee Navigator is looking for an experienced Business Analyst to join our growing team. The ideal candidate will bring at least 5 years of experience working at an insurance agency, with a strong background in employee benefits and group insurance. This is an exciting opportunity to work closely with our brokers and carriers, and internal product team to ensure high-quality outcomes and an exceptional customer experience. The ideal candidate is currently working for a group insurance broker managing sold accounts for customers, including supporting the renewals, troubleshooting and ongoing client support for customers who have 50-500 employees. Please note: This is an onsite position working out of our Bethesda, MD office.

Requirements

Minimum 5 years of experience working at an insurance agency, with strong group benefits knowledge.
Excellent analytical skills including gathering and evaluating data.
Strong knowledge of medical plans, self-insured plans, ancillary lines & other fringe benefits.
Life & Health license.
Bachelor’s degree preferred.
Excellent communication skills and highly organized.
Experience with customer benefits administration, renewal, billing audits, eligibility management, etc.

Nice To Haves

Professional Designations such as RHU, REBC, CEBS a plus.

Responsibilities

Support product team with broker and carrier outreach as well as analysis.
Provide advanced analytical and technical support to clients and the software development team, leveraging your expertise to drive strategic decisions.
Identify trends and customer pain points with Employee Navigator’s software through proactive outreach to customers and analysis of customer support data.
Analyze plan and enrollment data to uncover issues and validate findings.
Communicate with carriers to clarify rules and gather necessary data for software development.
Conduct industry research to identify emerging trends and their implications for companies, benefit plans and brokers.
Provide subject matter expertise on benefits-related questions for Product Managers and cross-functional projects.