Business Analyst - Digital Solutions

Fidelity Investments • Smithfield, RI

2d • $80,000 - $153,000 • Hybrid

About The Position

As a Business Analyst at Fidelity Workplace Consulting, your role will be embedded in the Fidelity Workplace Investing Agile Model. You will assess business needs, outline detailed analyses, compose user stories with explicit descriptions and acceptance criteria, establish business acceptance testing plans and strategies, and offer solutions for medium to high complexity business needs. Collaborate with a diverse team of team members within Fidelity’s Workplace Consulting Unit’s Digital Solutions Technology teams to reach business goals. You bring a unique blend of resilience, initiative, and strategic thinking that enables you to thrive in fast-paced, ambiguous environments. A self-starter who takes ownership of challenges and opportunities alike, with a strong predisposition toward action and continuous improvement. Entrepreneurial and Creative: Approach problems with curiosity and creativity, always looking for innovative solutions and new ways to add value. Collaborative Team Player: Work well across teams, valuing diverse perspectives and fostering a culture of trust and shared success. Resourceful and Organized: Adept at juggling multiple priorities—while staying focused and organized. Proactive and Curious: Take initiative, ask thoughtful questions, and actively seek learning opportunities to grow both personally and professionally. Comfortable with Ambiguity: Excel in environments where the path isn’t always clear, using strategic thinking and adaptability to navigate uncertainty. Strong Communicator: Bring clarity and confidence to both written and verbal communication, ensuring alignment and momentum across stakeholders.

Requirements

• 5+ years of experience in business analysis techniques including benchmarking, business rules analysis, risk analysis, user personas, UAT, and product documentation.
• Experience supporting product development teams handling interconnected products.
• Experience contributing to the development of multiple products simultaneously, including managing overlapping priorities, coordinating with multi-functional teams, and ensuring consistent delivery of business requirements across diverse initiatives.
• Strong analytical and problem-solving abilities to capture/document requirements and identify improvement opportunities.
• Agile approach with background in tools like Jira, Confluence, and Miro or comparable experience.
• SQL Proficiency: Proficient in crafting and implementing SQL queries for analyzing data and developing test scenarios.
• API Testing: Familiarity with tools like Postman, Bruno, Insomnia; understanding of how to call APIs, analyze responses, and review Swagger documentation.
• Collaborating with developers to draft and improve technical narratives and criteria for approval.
• Highly organized and experienced in crafting documentation for SaaS products and web applications.
• Proficient in Confluence for structured documentation.
• Skilled in employing Figma or comparable tools to assess UI/UX creations.
• Proficient with Miro or equivalent experience for UX and project management diagramming.
• Experience with UML and diagramming tools such as Draw.io, or Visio for process flows and architecture diagrams.
• Tenacious information gatherer with a desire to understand all aspects of a project/product.
• Confident in facilitating discussions with various collaborators and posing important inquiries to reveal uncertainties.
• Able to clearly explain complex requirements to both technical and non-technical audiences.
• Serves as a conduit between business and development teams, translating requirements and facilitating communication.

Nice To Haves

• Familiarity with Content Management Systems (CMS).
• Preferred candidate has a Bachelor’s degree or equivalent experience; CBAP certification is a plus.

Benefits

• We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees