Business Analyst - Convoy Platform

DAT•Seattle, WA

3d•$81,000 - $115,000•Hybrid

About The Position

We’re hiring a Business Analyst to serve as a strategic partner to our Account Management and Product Operations teams. This role will transform complex marketplace and customer data into actionable insights that improve match rates, booking efficiency, customer retention, and overall platform health. This is not a passive reporting role. We’re looking for someone who is deeply analytical, commercially minded, and proactive in uncovering insights that drive measurable business impact.

Requirements

3–6+ years of experience in Business Analytics, Operations Analytics, Strategy, or a related field
Bachelor’s degree in Business, Economics, Data Analytics, Engineering, or related discipline (or equivalent experience)
Advanced SQL skills
Strong Excel / Google Sheets proficiency
Experience with at least one data visualization tool (Looker, Tableau, Power BI, etc.)
Ability to independently work with complex and imperfect datasets
Strong understanding of marketplace or two-sided platform dynamics preferred
Ability to quickly grasp logistics or operational performance metrics
Comfort working with metrics such as match rate, post-to-book time, conversion rates, and liquidity
Bias for action — explores and analyzes without waiting for perfect requirements
Naturally curious and hypothesis-driven
High ownership and accountability
Strong communication skills and comfort working with non-technical stakeholders

Nice To Haves

Experience in logistics, freight tech, SaaS, or marketplace environments preferred
Experience analyzing event-level or behavioral data preferred
Experience supporting revenue, operations, or account management teams is a plus

Responsibilities

Translate Data into Action
Analyze marketplace and customer lifecycle performance metrics (e.g., match rate, post-to-book time, coverage consistency, funnel conversion)
Identify patterns in customer behavior and quantify operational bottlenecks
Surface opportunities to improve growth, retention, and marketplace liquidity
Partner with Account Managers to optimize key customer accounts
Own Advanced Analytics
Write complex SQL queries across operational tables, event logs, and nested JSON datasets
Extract, clean, and structure messy data from multiple sources
Conduct cohort analysis, funnel analysis, and segmentation deep dives
Support both ad hoc analysis and recurring reporting needs
Build Scalable Reporting
Develop and maintain dashboards in Looker, Tableau, Power BI, or similar tools
Define and standardize core performance metrics across the customer lifecycle
Ensure data accuracy and metric consistency across stakeholders
Automate reporting processes where possible
Influence Through Storytelling
Translate complex analyses into clear, executive-ready insights
Present findings via dashboards, slide decks, and live discussions
Provide actionable recommendations — not just data