Business Analyst Consultant - Optum

UnitedHealth Group • Eden Prairie, MN

247d • $89,800 - $176,700 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Business Analyst Consultant for the Quality Performance Analytics team within Optum Health, you will be working with data that contributes to clinical quality gap closures and the improvement of Medicare Stars & HEDIS measures. The position is responsible for creating business requirements, completing in-depth analysis, owning the development of project plans, being the liaison between the business and our development team, and recommending areas of improvement and enhancement. This position will partner with stakeholders to understand business requirements for the development of dashboards, decision aids, and business case analysis to support Optum Health.

Requirements

• 4+ years of reporting, data or business analysis experience
• 2+ years of project lead experience
• Experience with process mapping methodology and creating process maps
• Advanced PC skills (Excel, PowerPoint, Word, Visio, Outlook, Point)
• Proven solid analytical/statistical skills used in evaluating and analyzing data
• Proven ability to prioritize and multi-task in high volume workload situations

Nice To Haves

• 2+ years of experience utilizing SQL
• Experience in a managed care environment
• Experience in Medicare Advantage Stars / HEDIS data
• Experience using Tableau or other BI tools to pull reports
• Experience with Call Center operations
• Proven excellent communication skills, both written and verbal
• Proven highly analytical, curious, and creative
• Comfortable working in a rapidly changing environment

Responsibilities

• Oversees and manages the operational aspects of assigned projects and maintains a project management mindset when completing projects
• Maintains and analyzes project schedule and prepares regular status reports for management and key stakeholders
• Leads complex projects that require cross functional coordination
• Work closely with all departments to accomplish mutual goals and strategies to achieve company goals
• Lead and manage full project life cycle including creation, design, specification, development, implementation, and overall change management
• Owns the research and in-depth analysis of complex requests
• Partner with key stakeholders to ensure projects are aligned with the goals and objectives of the business
• Identify, develop, and present recommendations; lead implementation of approved solutions
• Coordinate and facilitate stakeholder meetings; prepare and issue agendas with appropriate backup materials; take minutes and provide follow-up correspondence
• Responsible for communication plan around new reporting and enhancements
• Issue management to track defects and production issues through to completion
• Serves as a mentor to other business analysts within the team
• Perform all other related duties as assigned
• Work with others, including internal and external business, to interpret, develop & document report specifications, provide data-driven direction / guidance for Stars and clinical quality improvement
• Evaluate data and reports for accuracy and validity; ensure that reporting meets customer requirements / regulations
• Act as a subject matter expert, consultant and resource for team and others; develop processes and tools, and teach/ support/ facilitate use of data by other team members
• This role is self-directed: proactively identifies and seeks out resources and information; adapts to changing environment & requirements; accountable for deliverables

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree