Business Analyst, Care Operations

Spring Health • NY

129d • $75,000 - $95,000

About The Position

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. Reporting to the Director of Clinical Operations & Strategy, the Business Analyst, Clinical Operations will help drive operational excellence and impact at scale. In this role, you will support the strategic and operational priorities of our Clinical Operations team by contributing to reporting, workflow evaluation, and initiative planning. You’ll collaborate closely with clinical leaders and cross-functional teams including Business Intelligence, Quality, Workforce Planning, and Product to turn data into actionable insights and help power Spring Health’s mission of eliminating every barrier to mental healthcare.

Requirements

• Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations.
• Experience in modeling / forecasting.
• Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required.
• Experience using SQL; familiarity with BI tools like Looker or Tableau.
• Clear communicator who can distill complex findings into actionable insights.
• A track record of proactively identifying problems and using data to drive solutions.
• Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines.
• Collaborative, curious, and eager to grow in a high-impact, mission-driven environment.

Responsibilities

• Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency.
• Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction.
• Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests.
• Utilize data analytics tools (e.g., Excel, Looker) to generate actionable insights from large datasets.
• Communicate complex data findings clearly, providing strategic recommendations to stakeholders.
• Help assess the efficiency of clinical workflows and surface opportunities for improvement.
• Support implementation of new programs, tooling changes, and process optimizations through data analysis and basic project coordination.
• Conduct audits or quality checks on system data and process adherence as needed.
• Work closely with Operations, Quality, Customer Success, and Product teams to understand the evolving needs of our providers and members.
• Help prepare materials, data summaries, and visuals for stakeholder meetings and presentations.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
• Access to Noom, a weight management program.
• Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• Access to BrightHorizons for sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level