Business Analyst - Bilingual (English/ Korean)
About The Position
Consult subdivision leaders to implement business action plans: resource planning, program planning, and budgeting of operational support for business demands. Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases. Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals. Prepare and review internal/external statements of work (SOWs) for the procurement of goods and services. Manage and facilitate high profile projects to ensure a timely and smooth completion. Prepare executive summaries and weekly performance reports to support decision-making for Executive Management. Develop and maintain organizational documentation such as White Paper, process flows, SOPs, memos, financial reporting, etc. Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends to identify of expansion or efficiency opportunities. Handle complex issues requiring in-depth evaluation of multiple factors.
Requirements
- Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance or equivalent combination of education and experience in the field.
- 3+ years of proven experience in a business analysis or related roles supporting business optimization initiatives with financial reporting responsibility.
- Strong analytical, problem-solving, and project management skills.
- Proficiency in Microsoft Office Suite; other experience in business system tools is a plus.
- Strong written/verbal business communication skills with experience presenting to executives.
- Bilingual(English/ Korean)
Nice To Haves
- Experience working at an IT environment is a plus.
Responsibilities
- Consult subdivision leaders to implement business action plans: resource planning, program planning, and budgeting of operational support for business demands.
- Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.
- Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.
- Prepare and review internal/external statements of work (SOWs) for the procurement of goods and services.
- Manage and facilitate high profile projects to ensure a timely and smooth completion.
- Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.
- Develop and maintain organizational documentation such as White Paper, process flows, SOPs, memos, financial reporting, etc.
- Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends to identify of expansion or efficiency opportunities.
- Handle complex issues requiring in-depth evaluation of multiple factors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
