Business Analyst / Application Analyst - Oracle

Bobrick Washroom Equipment-posted 8 days ago
$84,000 - $95,000/Yr
Full-time • Entry Level
Onsite
501-1,000 employees
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About Bobrick Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories with more than 100 years of innovation. Founded in 1906, Bobrick pioneered the world's first lavatory-mounted soap dispenser and has grown into a mid-sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries worldwide. Job Summary Bobrick is seeking a detail-oriented and process-driven Business / Application Analyst to support warehouse, transportation, and logistics operations through efficient use of enterprise applications. This role provides functional support, troubleshooting, configuration assistance, documentation, and analysis for systems supporting distribution center and supply chain workflows. The ideal candidate brings operational experience in warehousing or logistics, along with strong analytical skills and an interest in growing into a subject matter expert for enterprise applications.

  • Provide day-to-day functional support for Oracle Warehouse Management System (WMS) and Oracle Transportation Management (OTM).
  • Troubleshoot issues related to configuration, workflows, transactions, and system behavior.
  • Investigate integration failures involving WMS/OTM, including incomplete or failed order, shipment, inventory, and transportation transactions.
  • Perform root cause analysis to identify upstream, mapping, data, or functional issues, and coordinate resolution with IT teams, vendors, and operational stakeholders.
  • Partner with warehouse and logistics teams to ensure system functionality aligns with operational workflows.
  • Assist with configuration of rules, workflows, user roles, and operational parameters.
  • Document system behavior, configuration changes, and operational impacts.
  • Support warehouse and transportation processes (receiving, picking, shipping, inventory movement, routing, carrier management, etc.).
  • Identify opportunities to improve operational efficiency using WMS/OTM capabilities.
  • Execute functional and regression testing during patches, upgrades, and configuration changes.
  • Validate transactional flows across inventory, orders, shipments, and transportation scenarios.
  • Investigate and resolve data discrepancies or failed transactions within Oracle WMS/OTM.
  • Perform root cause analysis and document corrective actions.
  • Provide user support and assist users with WMS/OTM workflows.
  • Develop and deliver system-specific training materials and job aids.
  • Partner with functional leaders to analyze, document, and improve business processes.
  • Elicit and document business requirements through interviews, workshops, and workflow analysis.
  • Translate business needs into clear functional and technical requirements.
  • Maintain a backlog of improvement opportunities, prioritizing according to IT governance guidelines.
  • Support process standardization across divisions to ensure consistency and compliance.
  • Serve as an application owner or co-owner for assigned enterprise systems, ensuring alignment between business needs and system capabilities.
  • Manage system configuration, user access, roles, security settings, and application parameters in partnership with IT security and system administrators.
  • Own the application upgrade and patch release process, including planning, testing, validation, communication, documentation, and coordinating with vendors or internal teams before deployment.
  • Maintain system documentation, SOPs, configuration records, and functional specifications to ensure continuity, audit readiness, and long-term sustainability.
  • Coordinate vendor escalations, support cases, and enhancement requests, ensuring timely follow-up and resolution.
  • Participate in or lead projects across the enterprise application landscape from scoping to deployment.
  • Define Agile user stories, acceptance criteria, and test plans for system enhancements.
  • Support upgrades, integrations, and cross-system implementations.
  • Develop UAT plans, manage testing cycles, track results, and validate deployments.
  • Prepare release notes and training materials for major system updates.
  • Ensure data accuracy, consistency, and quality across enterprise applications.
  • Collaborate with IT and data teams to define data governance requirements.
  • Develop and maintain reports and dashboards using available system tools and BI platforms.
  • Monitor and troubleshoot data flows between integrated systems.
  • Provide functional support for enterprise applications.
  • Serve as subject matter expert on business processes and system best practices.
  • Deliver ongoing training to ensure users adopt best-practice workflows and understand optimal use of system capabilities.
  • Create training materials, job aids, and knowledge base articles.
  • Identify recurring issues and recommend process or system improvements.
  • Identify and implement workflow automation and process optimization opportunities.
  • Improve system utilization by identifying functional gaps, unused capabilities, and opportunities to adopt native features.
  • Lead de-customization efforts by evaluating custom logic and promoting standard, maintainable solutions.
  • Support IT governance, documentation standards, and change management procedures.
  • Participate in post-implementation reviews and document lessons learned.
  • Monitor system performance and user feedback to recommend enhancements.
  • Build strong relationships with business leaders to understand needs and anticipate future requirements.
  • Act as a liaison between IT and business to ensure alignment with corporate strategy.
  • Contribute to application roadmap discussions and long-term planning.
  • Manage relationships with external vendors and consulting partners to ensure alignment with business goals and IT strategy.
  • Define and maintain the appropriate role of external partners, ensuring internal ownership of core processes, reducing reliance on consultants, and supporting long-term system sustainability.
  • Bachelor's degree in Information Systems, Business Administration, Supply Chain, Operations Management, Computer Science, or related field.
  • Entry-level candidates and recent graduates encouraged to apply.
  • Internship, capstone project, part-time work, or coursework involving systems, data, operations, or technology is strongly valued.
  • Strong communication and teamwork skills; ability to collaborate across departments.
  • Strong analytical thinking and problem-solving ability, with curiosity about how systems and processes work.
  • Willingness and ability to learn new applications, workflows, and technical concepts quickly.
  • Customer-service orientation with professionalism and responsiveness to user needs.
  • Motivation to grow technical proficiency over time, including configuration, data analysis, and system troubleshooting.
  • Exposure to WMS, TMS, ERP, or other business applications is helpful but not required.
  • Experience with Oracle WMS/OTM is a plus — training will be provided.
  • Familiarity with databases, data concepts, or reporting tools is a bonus, not a requirement.
  • You'll find the stability of a long-established company with the growth opportunities of a trusted industry leader.
  • We offer an inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide.
  • Join us to grow your skills and contribute to a company built on innovation, integrity, and sustainability.
  • Legacy & Leadership - 100+ years as a global washroom solutions leader
  • Purpose-Driven Impact - Products that improve hygiene, accessibility, and sustainability worldwide.
  • Growth Opportunities - Training, mentorship, and career advancement.
  • Inclusive Culture - Collaborative, respectful, and diverse workplace
  • Sustainability Commitment - Supporting green building and environmental stewardship.
  • Global Stability - Privately held, established brand with global presence.
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