Business Analyst, Academic Affairs-Student Success

Wayne State University • Detroit, MI

16d

About The Position

Wayne State University is searching for an experienced Business Analyst, Academic Affairs-Student Success at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
POSITION PURPOSE
The Business Analyst provides comprehensive support to offices within the Division of Academic Affairs, with a primary focus on student success, support, and engagement functions. This position may also support the business and data analytics needs of other offices within the Division of Academic Affairs as needed. Reporting to the Operational Excellence department under the Division of Digital Strategy and Operational Excellence (DSOE), this role is cross-functionally aligned to and works in close partnership with the Division of Academic Affairs. The Business Analyst collaborates closely with teams such as the Office of Student Success, Support, & Engagement; Computing & Information Technology (C&IT)-Enterprise Applications; Institutional Research & Data Analytics; DSOE Project Management Office; and DSOE Change Management Office.
Key responsibilities include process analysis and improvement, operational and ad hoc data reporting, and support for technology configuration, administration, and maintenance of platforms supporting student success and related functions at the University. The position also addresses production support issues, coordinates system enhancements and upgrades, and manages cross-functional projects. This role requires robust analytical capabilities and effective communication skills to engage with both technical and non-technical stakeholders.

Requirements

• Bachelor's degree from an accredited college or university in business, information technology or related field required.
• 1-3 years of experience as an application administrator or business analyst
• Excellent written, oral, presentation and interpersonal communication skills. Ability to understand various audiences and effectively plan, organize, and present ideas and concepts at all levels of the organization.
• Relates to people in an open, friendly and acceptable manner. Effectively balances the interests and needs of own group with the broader organization. Resolves conflicts and disagreements and builds consensus. Demonstrated ability to work effectively with clients at all levels in the organization.
• Analyzes the impact of potential actions. Demonstrates the ability to apply analytical and logical thinking to gather and analyze information. Capable of analyzing large volumes of data and summarizing results. Proposes and evaluates alternative solutions to achieve organizational goals. Demonstrated proficiency in basic business practices (e.g. budgeting, scheduling, monitoring work, etc.).
• Identifies and resolves problems in a timely manner. Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies. Leads groups in problem analysis and process improvement initiatives. Ability to deal ambiguity and change.
• Demonstrates strong leadership skills that can influence and motivate individuals and groups to achieve results. Ability to establish clear goals and direction for teams or subordinates. Demonstrated ability to lead others in technical functions typically acquired through several years of experience in a supervisory or project leadership role. Ability to demonstrate leadership relative to the University's mission, vision and values with a particular focus on diversity and inclusion.
• Ability to work through and with others at all organizational levels to ensure work is completed and objectives are met. Ability to be a contributing and constructive member of University committees and task forces. Demonstrates the ability to build a collaborative or team environment within responsible or assigned areas.
• Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems. Establishes customer service standards and objectives.

Responsibilities

• Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.
• Serve as the functional subject matter expert and primary system administrator of student success technologies. Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
• Identify, gather, and document business requirements from users and stakeholders. Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
• Work with DSOE staff to coordinate the design, testing, and deployment of system enhancements, process automations, and integrations between student success systems, the enterprise ERP (Ellucian Banner), and other systems.
• Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
• Responsible for multiple projects or large complex projects with cross-functional teams.
• Serve as the primary liaison between the Office of Student Success, Support and Engagement, DSOE, and software vendors.
• In partnership with Office of Student Success, Support and Engagement, develop appropriate training materials to support end user training.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level