Business Analysis Manager | Quality Assurance

T-Mobile • Bellevue, WA

1d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Join T-Mobile’s Consumer Quality Assurance team and play a key role in strengthening how we measure, monitor, and improve quality, data integrity, and operational performance across the Consumer organization. As the Business Analysis Manager, Quality Assurance, you will focus on hands-on data analysis, quality validation, and operational reporting, ensuring accuracy and consistency across Retail, Care, and Express channels. This role is ideal for someone who enjoys working directly with data, identifying root causes, and building scalable reporting solutions that drive accountability and performance. You will partner closely with Field Sales, Operations, Commissions, Fraud, and Data Enablement teams to analyze raw data, validate metrics, and build clear, reliable reporting views that support day-to-day business decisions and long-term quality improvements.

Requirements

• Bachelor’s degree in Data Analysis, Risk Management, Data Science, or a related quantitative field (Required).
• 4–7 years of experience solving analytical problems using quantitative approaches (Required).
• 4–7 years of experience reporting and analyzing performance and data visualization (Tableau, Power BI, etc.) (Required).
• 4–7 years of experience in advanced analytics and risk analysis (SQL, quantitative analysis, research, or competitive analysis) (Required).
• Demonstrated ability to build and deliver executive-level narratives and presentations using structured communication frameworks (Required).

Nice To Haves

• Experience with analytics tools or programming languages (e.g., SQL, Python) and familiarity with AI-enabled data analysis (Preferred).
• Experience in telecommunications, risk management, or cross-functional quality analytics (Preferred).
• Advanced Excel skills, including data manipulation, troubleshooting, and reverse engineering data issues.
• Strong experience with SQL for data extraction, validation, reconciliation, and root cause analysis.
• Experience building and maintaining Power BI dashboards and operational reporting views.
• Experience working with quality assurance processes, QMS frameworks, audit cycles, or compliance reporting.
• Ability to work with raw datasets, identify inconsistencies, and ensure metric alignment across multiple data sources.
• Experience analyzing sales channel or operational data, tracking performance over time, and translating it into clear reporting.
• Experience in telecommunications, operations analytics, or quality-focused environments.
• Familiarity with AI-enabled tools (e.g., ChatGPT) to support analysis and reporting workflows
• Other Business Certification (Preferred)
• Business, Analytics, or Risk Management Certification (Preferred)

Responsibilities

• Perform hands-on data analysis to identify trends, validate data accuracy, and uncover root causes of performance or quality issues across Retail, Care, and Express.
• Work directly with raw and structured data to troubleshoot discrepancies, reconcile metrics, and ensure consistency across reporting sources.
• Develop and maintain quality dashboards, scorecards, and operational reports using tools like Power BI and Excel to track performance over time.
• Build and enhance data validation and QA processes, ensuring metrics are audit-ready, consistent, and aligned across systems.
• Partner with cross-functional teams (Field Sales, Operations, Commissions, Fraud, Data Enablement) to investigate data issues, clarify definitions, and resolve discrepancies.
• Translate complex datasets into clear, actionable reporting views that enable stakeholders to monitor performance and make informed decisions.
• Support quality management processes (QMS), audit cycles, and compliance reporting, ensuring data accuracy and traceability.
• Leverage tools such as SQL, Excel, Power BI, and AI-enabled solutions to analyze, automate, and streamline reporting workflows.
• Continuously monitor key metrics and performance indicators to identify gaps, improve processes, and reduce risk exposure.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees